What are the responsibilities and job description for the Client Service Manager, Pharmacist (10:00am - 7:00pm) position at Liberty Software?
Liberty Software is seeking a Client Service Manager of Account Management (10:00am - 7:00pm) to manage the work direction and day to day supervision for their assigned Account Management team. The managers are responsible for ensuring that all support tickets, emails, and phone calls sent or issues escalated to their team from the client services department are responded to quickly and correctly.
The Client Service Managers are expected to be subject matter experts on Liberty's software products and train and assist team members, handle escalated phone calls, guide team members on how to research and handle issues, as well as manage the their attendance and review processes. The managers will assign accounts to their account managers and work closely with the pharmacy success team to ensure smooth transition of new pharmacies to full time account managers.
Liberty Software takes great pride in being set apart for its client relations and support and expects our Client Service Managers to strive for stellar service and continuous improvement among their teams and in every customer interaction.
Job Responsibilities include, but are not limited to:
- Review, monitor, and reduce follow-up time and ticket completion between account managers and pharmacy clients
- Host team meetings to provide coaching to team members and understand escalated issues
- Become subject matter expert for all Liberty’s software products to relay information, answer questions, and coach members of their account management team
- Address performance issues and growth goals among their team
- Diffuse client frustrations by personally responding to escalated customer issues
- Ensure customer inquiries (emails, tickets, voicemails) within their team are handled quickly and correctly
- Work closely and collaboratively with other teams
- Assist in other areas where needed
Qualifications:
- At least five years of relevant experience required, including broad pharmacy knowledge or account management experience
- Bachelors degree required, PharmD Degree preferred
- Professional and friendly demeanor is a must
- Demonstrated ability to manage and lead a team
- Proven ability to shift between multiple tasks and manage competing needs
- Strong attention to detail
- Excellent listening, documentation, and critical thinking skills
- Advanced knowledge of independent pharmacy industry preferred
- Customer service minded
- Quick to learn and navigate new software products
Come work at Liberty Software! Our benefits start Day 1 and include...
- 100% employer-paid premiums for medical, dental, and vision
- Employer-paid disability and life insurance policies
- Employer-paid HSA contributions
- Generous 401K matching
- PTO accruals every paycheck
- Tuition reimbursement
- Relaxed dress code
- Fully-stocked break room
For more information about us, check out our website at libertysoftware.com!
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