ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Assist students and CSER supervisors with a high level of customer service as it pertains to policy questions and procedures in the areas of CSER, CSER By Major, Service-Learning, and any new experiential education initiatives.

• Utilize accurate and timely reports to assist students with their CSER graduation requirements.

• Understand and utilize the Banner program to properly assist students with the CSER program.

• Maintain the annual CSER Key Dates document and LU Serve Outlook calendar for accurate recording of important deadlines (e.g., Registrar’s Office) and upcoming initiatives.

• Coordinate effective small- and large-scale email campaigns to students and CSER supervisors with four key objectives: (1) increase the percentage of students completing their CSER requirement on-time, (2) decrease the percentage of students who receive an “F” in CSER, (3) decrease the percentage of students who are two or more behind in CSER credits, and (4) decrease the percentage of graduating seniors who are behind in their CSER requirement.

• Help coordinate all facets of experiential education tabling initiatives throughout the academic year.

• Help coordinate all facets of the LU Serve Green Cord campaign; this includes both scholarships and selling green cords.

• Aid the Director with training new and existing student workers for effective customer service and knowledge about CSER.

• Support the Director in the maintenance and enhancements of experiential education initiatives; such as CSER, CSER By Major, Service-Learning, and any new initiatives.

• Collect and collate information throughout the year, both personal stories and organizational data, that will help promote experiential education initiatives and demonstrate the impact these initiatives have on LU students, faculty, and CSER supervisors.

• Assist in the planning, coordinating, and execution of all LU Serve initiatives as directed (e.g., Global Focus Week and Serve Lynchburg).

• Remain abreast of existing and emerging technologies, processes, products, services, and leading industry benchmarks.

• Work effectively as a coordinator and team member of LU Serve, embracing and fostering the mission and events of OSD and Liberty University.

REQUIRED & PREFERRED QUALIFICATIONS AND CREDENTIALS

Education and Experience:

• Four-year college degree or the equivalent preferred

• 2-3 years experience in professional training.=

Preferred Experience:

3 years experience in a business or non-profit organization.

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB

Communication and Comprehension

• Ability to effectively communicate both verbally and in writing to convey clear, well-articulated information.

• Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.

• Possess public communication skills that allow professional representation of Liberty University to a variety of business and community customers and associates.

• Strong organizational skills.

• Excellent computer skills.

Problem Solving

• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.

Physical and Sensory Abilities

• Occasionally required to travel to local and campus locations.

• Frequently required to sit for extended periods to perform deskwork or type on a keyboard.

• Regularly required to hear and speak in order to effectively communicate orally.

• Occasionally required to stand, walk, and climb stairs to move about the building.

• Handle materials, reach overhead, kneel or stoop in order to conduct business.

• Regularly lift 10 or fewer pounds.

WORKING CONDITIONS

Work Environment

The working environment in which one will typically perform the essential functions of this position is a climate-controlled office setting. It is well lighted and the noise level is moderate.

Driving Requirements

Use of one’s personal vehicle (or LU vehicles) is required for travel in the performance of the essential functions of this position. Occasionally required to travel to local and campus locations. Proof of a valid Virginia driver’s license, an acceptable DMV record, and liability insurance is required.

Target Hire Date

Time Type

Location

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.