Clinical Services Responder

Description

JOB SUMMARY

Clinical Services Responder responds to all referred potential donors for organ donation. Moreover, Clinical Service Responder directs logistical support of potential organ donors and provides information to healthcare professionals in donor hospitals, in addition to maintaining the integrity of the donation process when actively engaged in a potential organ donor referral.

KEY RESPONSIBILITIES

Essential Duty or Function

1. Maintains the highest standards of professional conduct and interpersonal relationship development, promoting a positive and collaborative work environment.
2. Identifies potential donor clinical triggers to encourage timely referrals of potential donors from hospitals.
3. Completes referral evaluations for the purpose of determining organ donation suitability based on LCO, Centers for Medicare & Medicaid Services (CMS), OPTN/UNOS, Association of Organ Procurement Organizations (AOPO) and Centers for Disease Control and Prevention (CDC) guidelines and recommendations.
4. Completes hospital medical record review, including history of present illness and past medical history, the presence of past or present malignancies, and all surgical interventions/treatments.
5. Demonstrates an understanding of the legal and hospital requirements for death declaration and organ donation.
6. Identifies organ- specific behavioral risk factors in accordance with LCO and regulatory guidelines.
7. Reviews and documents required information within the donor record, including labs, diagnostics, and procedural records.
8. Assesses family dynamics, availability of hospital support system, and family needs (e.g., cultural, religious, emotional, informational).
9. Identifies the patient’s legal next-of-kin in accordance with state and Uniform Anatomical Gift Act (UAGA) statutes.
10. Understands and complies with procedural aspects and requirements of blood, culture and typing specimen collection and labeling.
11. Complies with LCO and OPTN/UNOS policies regarding documentation, maintenance, and confidentiality of records.
12. Utilizes resources with discretion and employs professional laterality, when possible (i.e., utilization of hospital profiles, engagement with donor family and hospital staff, etc.).
13. Maintains current knowledge of industry standards and changes in industry regulations and communicates the changes with staff and leadership.
14. Fulfills additional individual and departmental directives, obligations, and responsibilities, as designated.

Qualifications

JOB SPECIFICATIONS

Education Requirements

High school diploma or GED required with healthcare experience. Preferred Associate degree in nursing, respiratory care, paramedic medicine, or related biological related sciences (LPN, STNA, Paramedic, EMT, MA). 

Experience

1-2 years hospital experience.

Skills and Abilities

Deadline orientated

Strong time management skills

Sensitivity and ability to ensure absolute confidentiality

Exposure to “not for profit” organizations helpful.

Licenses or Certificates

BLS, ACLS, PALS preferred

SUPERVISION 

Reports to Recovery Services Manager

SUPERVISION EXERCISED

N/A

Working Environment

Work environment varies from office to home office environment to clinical practice areas.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Ability to physically lift 75 pounds
• Ability to move donor from cart to bed with assistance
• Ability to work outside normal business hours
• Ability to work 12-hour shifts
• Ability to respond to dispatches in a timely manner and arrive to work sites as assigned
• Ability to function in an office environment and all hospital clinical practice areas

ADDITIONAL PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

PHYSICAL DEMANDS 

Physical Demands 

Lift/Carry 

10 lbs or less O (Occasionally) 

11-20 lbs O (Occasionally) 

21-50 lbs O (Occasionally) 

51-100 lbs N (Not Applicable) 

Over 100 lbs N (Not Applicable) 

Stand O (Occasionally) 

Walk O (Occasionally) 

Sit F (Frequently) 

Handling / typing F (Frequently) 

Reach Outward O (Occasionally) 

Reach Above Shoulder O (Occasionally) 

Climb N (Not Applicable) 

Crawl N (Not Applicable) 

Squat or Kneel N (Not Applicable) 

Bend O (Occasionally) 

Push/Pull 

12 lbs or less O (Occasionally) 

13-25 lbs O (Occasionally) 

26-40 lbs O (Occasionally) 

41-100 lbs O (Occasionally) 

N (Not Applicable) Activity is not applicable to this occupation. 

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5 hrs/day) 

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day) 

C (Constantly) Occupation requires this activity more than 66% of the time (5.5 hrs/day) 

This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of Life Connection of Ohio are expected to perform tasks as assigned by Life Connection of Ohio supervisory personnel, regardless of job title or routine job duties.