What are the responsibilities and job description for the Bilingual Call Center Representative (English plus Spanish) position at Life Line Screening?
Bilingual Call Center Representative (English Spanish)
Come join a growing, fast-paced Call Center Sales team with great benefits and career opportunities!
This is a fully remote position, working from the comfort of your home office space.
Competitive Compensation Packages
Outbound Specialist(Make outgoing calls to remind patients to return their screening kit or that a screening kit is on the way) make an average of 100-150 outgoing calls per shift.
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Come join a growing, fast-paced Call Center Sales team with great benefits and career opportunities!
This is a fully remote position, working from the comfort of your home office space.
Competitive Compensation Packages
- Growth Opportunities
- PTO
- 401K with Employer Match
- Medical, Dental, Vision & so much more!
- Desire to work in an outbound calling environment
- Must have the ability to fluently communicate in English and Spanish
- Outstanding phone etiquette with a strong ability to handle Consultative conversations
- Stable job history with no job-hopping!
- Effective time management skills
- Competitive mindset to meet and exceed performance goals
- Satisfactory completion of a pre-employment drug screen and criminal background check
- MUST have a minimum internet speed of 50 Mbps Download 10mbps Upload with a direct ethernet connection. Wi-Fi is not acceptable within our system requirements for this role
- Designated work area in your home free of noise and distraction
- High school diploma or equivalent required
- We provide all equipment (computer, monitor, phone, etc.) and paid training, conducted virtually with video conference, to build your career on the strongest possible foundation
- Monday-Friday work schedule
- Competitive hourly pay with bonus incentive, paid time off, and paid holidays, medical/dental/vision insurance, 401k plan with company match, professional development, referral bonus program, courtesy preventative health screenings for you and additional family members or friends
Outbound Specialist(Make outgoing calls to remind patients to return their screening kit or that a screening kit is on the way) make an average of 100-150 outgoing calls per shift.
- Educate callers on the benefits of early detection, which improve length and quality of life through the prevention and early detection of colon disease and colon cancer
- Use a consultative approach, while creating a positive customer experience and meeting predetermined goals
- Identify and assist with any challenges or issues the customer may have with returning their kit.
- Successfully consult with callers to return their kit by providing them the information that they need.
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