MIORA Wellness Coordinator

Position Summary

The Concierge at MIORA Performance Longevity is the welcoming face of the clinic, responsible for creating a warm and inviting environment for all patients and visitors. With a charismatic and friendly demeanor, the Concierge ensures a seamless front desk experience, leaving a lasting positive impression. This role involves greeting patients with enthusiasm, managing appointment scheduling with precision, handling phone inquiries with care, and supporting the smooth operation of the clinic’s front desk—all while delivering exceptional customer service with passion and professionalism.

Job Duties / Responsibilities

Front Desk Management :

• Serve as the primary point of contact at the front desk, greeting patients and visitors with a friendly and professional demeanor.
• Manage daily front desk operations, ensuring the area is clean, organized, and well-maintained to create a welcoming environment.
• Provide excellent customer service by addressing patient concerns, answering questions, and ensuring that every interaction is handled with care and professionalism.
• Provide general information to patients and visitors about the clinic’s services, policies, and procedures.
• Answer incoming phone calls and respond to emails in a timely manner, addressing patient inquiries, appointment requests, and other general questions.
• Direct calls and messages to appropriate staff members, ensuring that patient concerns are resolved efficiently.
• Follow up with patients regarding appointment reminders, treatment plans, and other communication as needed.

Appointment Scheduling & Coordination :

Patient Check-In & Check-Out :

Administrative Duties :

Collaboration & Team Support :

Minimum Required Qualifications

Education :

Years of Experience :

Benefits

All team members receive the following benefits while working for Life Time :

A fully subsidized membership

Discounts on Life Time products and services

k) retirement savings plan with company discretionary match (21 years of age and older)

Training and professional development

Paid sick leave where required by law

Full-time Team Members are eligible for additional benefits, including :

Medical, dental, vision, and prescription drug coverage

Short term and long term disability insurance

Life insurance

Pre-tax flexible spending and dependent care plans

Parental leave and adoption assistance

Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave

Deferred compensation plan, if the team member meets the required income threshold

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.