Student Success Coach

Description

The Student Success Coach will play a pivotal role in enhancing student retention, engagement, and achievement by offering personalized guidance, mentoring, and resources. This position involves fostering a positive and inclusive learning environment, identifying challenges that students face, and collaborating with various stakeholders to implement effective strategies that promote student success. 

The student success coach will help students develop skills, behaviors, and habits that contribute to success in college under the general supervision of the director and assistant director. These include academic goal setting, learning/study strategies, time management and organization, self-regulation, and self-efficacy. 

RESPONSIBILITIES

1. Provide proactive outreach and student success coaching, either in a group or one-on-one, for students to help them address their individual academic/ learning needs in order to increase academic achievement and persistence.
2. Collaborate with faculty and staff to promote awareness of the Academic Learning Center’s (ALC) offerings via workshops, classrooms visits, and/or presentations.
3. Monitor individual student progress and work collaboratively with other student-support and student alert processes.
4. Modify data and trends of success rates and conduct academic workshops and/or videos both online and on-ground. 
5. Design and facilitate workshops. 
6. Gathers, summarizes, and utilizes data to assist in outreach, retention, and student success.
7. Upload and maintain current documents on the designated LMS (Learning Management System) pages.
8. Monitor the CRM (customer relationship management) dashboard regarding referrals. 
9. Keep records in CRM advise on student interactions.
10. Communicates all resources with all students/populations identified by the director or assistant director per CRM advise during week 0. Follows up with these students with in-person sessions. Sends out follow-ups to those who do not have an in-person session. 

Qualifications

1. Bachelor's degree in Education, Psychology, Social Work, or related field required. 
2. Minimum of two (2) years previous experience with academic coaching, instructional and mentoring techniques.
3. Training in cooperative and collaborative learning techniques with experience in facilitating a collaborative learning environment for organizing and leading group activities.
4. Demonstrated academic success within their field of study.
5. Demonstrated ability in preparing and delivering time sensitive material.
6. Working with students via a variety of modalities, such as online and on-ground.
7. Knowledge of trends, issues, and accepted practices relevant to the position.
8. Excellent oral and written communication skills. 
9. Ability to effectively use computer programs software (Microsoft Office Suite), hardware and presentation programs.  
10. Ability to maintain a courteous and professional attitude in stressful situations.
11. Ability to perform assigned duties with frequent interruptions and time pressures.  
12. Ability to analyze and resolve routine and crisis situations.