What are the responsibilities and job description for the UC CONTACT CENTER AGENT I LBHMG position at LifeBridge Health?
Summary: The Contact Center – Agent I uses protocols, guidelines, and appropriate software systems to handle customer requests coming into the Contact Center by phone, EMR portal, LBH website, or other unified communications. The agent handles requests in support of patients, specific provider practices, departments or other LBH services. Requests will include appointments, prescription refills, or other provider practice associated activity including preauthorization and referral follow up. The agent works in partnership with other staff members and proactively identifies and responds to LBH customer’s needs to enhance the customer experience.
Requirements:
- 1-3 years of experience **
