What are the responsibilities and job description for the UC CONTACT CENTER AGENT I position at LifeBridge Health?
Summary
JOB SUMMARY: The Contact Center Agent I uses protocols, guidelines and appropriate software programs to handle customer requests coming into the Contact Center by phone, EMR portal, LBH website or other methods. The agent primarily handles requests in support of specific provider practices, departments or other LBH services. Requests include appointments, prescription refills, or other provider practice associated activity including pre-authorization and referral follow up. The agent works in partnership with other staff members and proactively identifies and responds to LBH customer's needs to enhance the customer experience.
REQUIREMENTS: Formal working knowledge; equivalent to an Associate's degree (2 years college); requires knowledge of a specialized field. 1-3 years of experience.
Additional Information
As one of the largest health care providers in Maryland, with 13,000 team members, We strive to CARE BRAVELY for over 1 million patients annually. LifeBridge Health includes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland.
