What are the responsibilities and job description for the UC CONTACT CENTER AGENT I position at LifeBridge Health?
Summary
Summary: The Contact Center – Agent I uses protocols, guidelines, and appropriate software systems to handle customer requests coming into the Contact Center by phone, EMR portal, LBH website, or other unified communications. The agent handles requests in support of patients, specific provider practices, departments or other LBH services. Requests will include appointments, prescription refills, or other provider practice associated activity including preauthorization and referral follow up. The agent works in partnership with other staff members and proactively identifies and responds to LBH customer’s needs to enhance the customer experience.
Requirements:
- 1-3 years of experience **
Additional Information
As one of the largest health care providers in Maryland, with 13,000 team members, We strive to CARE BRAVELY for over 1 million patients annually. LifeBridge Health includes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland.
