Collections Specialist - Billing - 003

Description

JOB SUMMARY: The Billing - Collections Specialist is responsible for managing and collecting all the outstanding accounts receivables. In addition, they are responsible for other aspects of collections such as to resolve customer billing problems and reducing the amount of accounts receivables.

ESSENTIAL FUNCTIONS and RESPONSIBILITIESThe list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification with or without an accommodation. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• The ability to comply with the regulations requiring a workplace of dignity and respect and equal employment opportunity compliance.
• The ability to work collaboratively with others and to accept constructive criticism from supervisors and managers.
• Willingness to abide by the company's published rules and regulations
• Follow up on all accounts over 90 days old with Insurance Company
• Work with IP staff to file appeals and work denials .
• Pull old UB-04's and 1500's and follow up with insurance companies.
• Assist with monthly write offs and adjustments.
• Intensive filing and retrieving.
• Being Customer Service centric is essential.
• Ability to speak to consumer's regarding their bills and collections letters.
• Ability to work with others.
• Ability to help with other job duties when asked.
• Ability to get along with co-workers.
• Performs other business office duties as assigned by the Billing Office Supervisor.
  
  

COMPETENCIES: Knowledge, Skills, Abilities, and Motivation (KSAM) required for an employee to be successful.

• Serving Our Consumers: Effectively meeting consumer needs, building productive consumer relationships, and taking responsibility for consumer satisfaction and loyalty.
• Consumer Focus: Building strong consumer relationships and delivering consumer-centric solutions.
• Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
• Basis Job Readiness: Courtesy, Flexibility, Reliability, Responsiveness
• Effective Communication: Clearly conveying information and ideas to individuals and groups in a manner that engages the audience and helps them understand and retain the message.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Manages Conflict: Handling conflict situations effectively, with a minimum of noise.
• Continuous Improvement: The ongoing process of achieving positive changes in service and processes in order to improve efficiency and quality.
• ResourcefulnessSecuring and deploying resources effectively and efficiently.
• Cultivates InnovationCreating new and better ways for the organization to be successful.
• Expertise: Demonstrating proficiency of an employee's skill or knowledge within their field of practice.
• Drives ResultsConsistently achieving results, even under tough circumstances.
  
  

JUDGMENT/DECISION MAKINGUtilizes established corporate policies and procedures in making decisions. Uses sound judgment in meeting the responsibilities and performing the duties of the position.

Education & Experience

• Required
• High School Diploma or equivalent
• 2 years in the area of billing and collection
  
  

TRAINING & DEVELOPMENTCompletes all requirements according to Individual Training Plan within the first six months of hire and annually. Other training and/or professional development may be assigned due to evolution of programs.

POSITION CONTENTThis job description is not intended to be and should not be construed as an all inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, and/or remove duties and assign other duties as necessary.