Director Sales Engineering

Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net / LIT buildings. With a strong portfolio of cutting-edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath’s continued focus on network excellence and a “customer first” service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.

Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.

Job Summary

The Director of Sales Engineering will manage a Sales Engineering team that works closely with the Sales Managers and Account Executives. The Director should be skilled at directing and coordinating the tactical activities of the Sales Engineers who are responsible for supporting Lightpath's product offerings. The Director plays an active role in specifying requirements, developing, and implementing the training curriculum for the Sales Engineers and Account Executives. The Director is tasked with quantifiable assessments to expand the productivity and capabilities of the Sales Engineers in their region and is charged with interfacing with the local sales management to aid in the facilitation of closing deals, addressing local issues and providing a value-add above and beyond the management of the local Sales Engineer. This includes working with internal business units. The Director will act as an escalation point for technical questions and issues elevated from the local Sales Engineer. The Director also acts as subject matter expert (SME) and is available to travel for customer appointments, fostering company relationships and support the technical development of the market and region.

Responsibilities

• Ensure all Sales Engineers possess the knowledge which will allow Lightpath to serve customers and prospects. Introduce the formal role of an SME for certain offerings. Create a formal repository of knowledge to allow Sales Engineers to be self-sufficient.
• Clearly define the role of the Sales Engineer and ensure all team members understand that role and comply with the requirements. Create measurement system to assess compliance. Focus on quality in addition to quantity of output.
• Identify, implement, and gain access to systems and tools to support the Sales Engineering team in their job function. Examples include job aides and basic tools for mapping and design.
• Support the sales process with detailed technical knowledge of the Lightpath product line and Network.
• Coordinate all technical support requests and escalations with the VP of Sales Engineering and other Directors of Technical Services.
• Ensure that Sales Engineers capture all technical requirements linked to an opportunity and generate the associated technical and business proposal with the sales team for presentation to the customer.
• Ensure Sales Engineers create effective and comprehensive system designs to present to upper management and engineers of client companies while working closely with engineering to satisfy customer’s technical needs.
• Become the Subject Matter Expert (SME) on all current and future products and services. Introduce a formal process to guide the Sales Engineer team on working with new products / offerings.
• Create a plan for ongoing training and technical certifications to ensure knowledge does not become obsolete.
• Develop and lead regional technology training sessions.
• Participate in installation / hand-off post-sale meetings to ensure a smooth transition between internal groups.
• Create a feedback loop to Product and Engineering groups.

Qualifications

Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and / or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

This position is identified as being performed in / or reporting to company operations in New York State. The pay range at the time of posting in the specified locations is $165,000- $175,000 / year. Pay ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience.

J-18808-Ljbffr

Salary : $165,000 - $175,000