What are the responsibilities and job description for the Account Coordinator position at LIN R?
OUR COMPANY
With more than 1500 employees and 12 offices nationwide, Rogers is the largest self-performing electrical, data and lighting contractor in the United States. Rogers specializes in ground-up electrical construction, national rollouts and remodel programs, preventative maintenance and installation needs. With 40 years of experience, licenses in 48 states, and over 2000 facilities constructed, we are constantly growing and looking for candidates to join our team!
OUR CULTURE
Rogers is powered by our people. We have had the power to get the job done for almost 40 years because of our team members. As a family-owned business, we understand the importance of treating our team as extended family. Our team members are not here merely to support the business efforts, but our goal is for our team to thrive as individuals. Learning is built into every role here at Rogers. You’ll get mentorship from our leadership team and in return the ability to take ownership and grow your own professional pursuits.
We are currently looking for an Account Coordinator to join our team!
Why you should join us:
- Positive, team-focused, and inviting work environment with opportunities for advancement
- Health insurance – medical, dental, and vision
- Additional benefits to include: life insurance, short-term and long-term disability, 401k with generous match, flexible spending account (FSA) and tax-free health savings account (HSA)
- Paid-time off and paid holidays
- Full gym with group fitness classes and personal trainers
- Collaborative office environment equipped with walking treadmills, open work space and casual office dress code
- $100 employee referral bonus
- Rogers Café (fully stocked coffee, beverages, snacks, etc.)
- Other exceptional perks
What you’ll be doing:
- Resolve service problems by clarifying the customer’s complaint; determining the cause of the problem, explaining the best solution to solve the problem, expediting correction and following up to ensure resolution
- Open and maintain customer accounts by recording account information
- Identify and assess customer’s needs to achieve satisfaction
- Facilitates communication between customers and internal systems including updating customers with estimated time of arrival, quotes, status updates, evaluations, and payments
- Work Order Entry for assigned accounts
- Obtains updates from internal Dispatchers and Account Managers and communicates those updates to customers
- Sends quotes to customers and processes quote approvals
- Updates systems with work order updates
- Completes Excel reporting of open work orders for customers
- Analyzes and completes customers’ work order report, Rogers Electric PCA list, internal overdue quotes report, completed work order report, and the open/unpaid invoices report
- Maintains Rogers work order report for assigned customers and Rogers parts on order report for specific customers
- Other duties as assigned
What we’re looking for:
- Associates Degree or equivalent; or 3 years of previous administrative/customer service experience
- Ability to communicate both verbally and thorough writing in a professional, courteous and knowledgeable manner
- Ability to multitask (using several screens and browsers and the same time, talk on the phone while navigating the system)
- Ability to prioritize tasks according to deadlines and urgency and complete them in a timely and professional manner
- Ability to comprehend, summarize, edit and paraphrase data
- Ability to browse the internet and also use the internal systems and websites for our customers
- Ability to create, edit and analyze Excel spreadsheets, Word documents, PDF files and Power Point presentations
- Ability to create, navigate, search and update Rogers Electric’s systems. (work orders, reports, quotes, invoices etc., emails)
- Ability to use office equipment (i.e., fax, phone, scanner, copier, mail)
- Proficiency in MS Office Suite
- Other duties as assigned
Rogers is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
