Account Coordinator

ACCOUNT COORDINATOR OVERVIEW

Pratt Cold Chain Technologies is looking for an Account Coordinator to manage the day to day requirements for our strategic customers. This is a position on the ground floor of Pratt Industries' newest and most exciting start up division. This position is perfect for anyone looking for a career that offers endless opportunities for growth personally and professionally in a rapidly growing high visibility business.

The Account Coordinator will be expected to manage over $50MM in annual revenue across multiple highly strategic accounts. This is a fast paced role requiring the ability to multi-task, problem solve, and work cross-functionally within the department. This role will be directly responsible for accepting and confirming customer purchase orders, confirming inventory availability, coordinating freight, ensuring on time and in full delivery, as well as invoicing accuracy. The Account Coordinator position will have daily interaction with Pratt's internal facilities, manufacturing, inventory and logistics teams. The Account Coordinator will also have daily interaction with our customers' facility managers and purchasing teams, and will provide rapid responses (<30 minutes) to all customer inquiries and needs.

PRIMARY RESPONSIBILITIES

Processing Customer Purchase Orders

Confirming Inventory Availability

Confirming On Time and In Full (OTIF) Shipments

Invoicing Price and Quantity Accuracy to Purchase Order and Adjustments

Coordinating Outbound Freight and Delivery

Customer Service and Rapid Response

Data Integrity

Provide Rapid Responses to all Customer Tactical Needs (order needs, order changes, freight questions, etc.)

REQUIRED SKILLS

Strong communication skills both written and verbal

Intermediate computer skills | Web, WMS, CRM and Reporting

Intermediate MS Excel Skills

Strong Math/Algebra Skills

Problem Solving and Critical Thinking

REQUIRED EXPERIENCE

2 Years in Customer Service Role or Direct Customer Facing Role

Bachelor's degree a plus

Experience in the packaging industry, logistics or distribution industry preferred

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job.

PHYSICAL DEMANDS

Employee is regularly required to walk and talk and hear. The employee is frequently required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to sit. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Account Coordinator

Location: Atlanta, GA

Timeline: Immediate Hire

Compensation: Salary Commensurate to Experience, 401K and Benefits Package

Pratt Cold Chain Technologies

Full Service Temperature Controlled Packaging Solutions

Pratt Cold Chain Technologies (CCT) develops custom temperature controlled packaging solutions that include both patented and proprietary insulated shippers as well as water and gel based PCMs (Phase Change Materials). Pratt CCT services the leaders in the pharmaceutical, meat, seafood, meal kit, diet, pet food, grocery, chocolate, wine and specialty foods channels nationwide.

Pratt CCT is focused on scientific validation that drives an intensive industrial design, research and development program. Our team develops custom solutions that seamlessly integrate operationally into our customers supply chain while providing solutions that are unparalleled in terms of sustainability, performance and customer experience. Utilizing our national distribution footprint and integrated logistics we are unique in being able to manufacture and distribute our products to even the most demanding supply chains.

Our mission is to differentiate our customers by providing a novel and unique customer experience that is neutral or lower cost operationally while creating value through increased customer acquisition and customer retention.