What are the responsibilities and job description for the IT Operations Technician position at Lincoln Center for the Performing Arts?
Job Title: IT Operations Technician
Department: Technology Services — Technology Service Desk
Reports To: Senior Manager, Tech Service Desk
Job Overview:
As a world-renowned cultural institution, Lincoln Center for the Performing Arts (LCPA) is dedicated to presenting exceptional performing arts experiences to audiences. The Technology Services department plays a pivotal role in the successful execution of events and performances across nearly every artistic form and genre, from free educational programming to large-scale, multi-day corporate activations. This team serves Lincoln Center’s iconic venues—including Alice Tully Hall, David Geffen Hall, and Damrosch Park—as well as other off-campus and outdoor spaces.
The IT Operations Technician provides critical day-to-day support for the hardware, software, and asset management needs of LCPA staff. This role ensures smooth IT service delivery by managing device lifecycle and performing hardware break-fix support. The IT Operations Technician also contributes to documentation, troubleshooting, and cross-team collaboration to improve IT service efficiency.
Key Responsibilities:
Lincoln Center for the Performing Arts, Inc. (LCPA) is a cultural and civic cornerstone of New York City. We believe the arts play an important role in our lives: they nourish our hearts and minds, teach us valuable lessons and critical skills, and help us create community. We are resolved not to lose sight of what connects us, and we hope you will consider joining our talented, diverse team.
We are:
LCPA is a team of dreamers, collaborators, and entrepreneurs who use unique platforms in the heart of New York City and beyond to advocate for the transformative impact of artistic experiences.
Lincoln Center People imagine and create in concert with this mission by founding President John D. Rockefeller III - "The arts are not for the privileged few, but for the many. Their place is not on the periphery of daily life, but at its center."
We welcome applicants from all sectors who agilely solve problems, show up as they are, and can't stop innovating.
What’s the news?
Recent and Upcoming Programming
Dr. Mariko Silver
Join us!
It is the policy of Lincoln Center for the Performing Arts, Inc., to ensure equal employment opportunity without discrimination or harassment on the basis of race, creed, color, national origin, sex, age, religion, disability, marital or civil partnership/union status, familial or caregiver status, alienage or citizenship status, sexual orientation, gender identity or expression, pregnancy, military or veteran status, genetic information, predisposition, or carrier status, unemployment status, domestic violence, sexual violence, or stalking victim status, or any other characteristic protected by federal, state, or local law. LCPA is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
If you require reasonable accommodation in locating open positions, completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Abigail Worsnip at (212) 875–5324.
Department: Technology Services — Technology Service Desk
Reports To: Senior Manager, Tech Service Desk
Job Overview:
As a world-renowned cultural institution, Lincoln Center for the Performing Arts (LCPA) is dedicated to presenting exceptional performing arts experiences to audiences. The Technology Services department plays a pivotal role in the successful execution of events and performances across nearly every artistic form and genre, from free educational programming to large-scale, multi-day corporate activations. This team serves Lincoln Center’s iconic venues—including Alice Tully Hall, David Geffen Hall, and Damrosch Park—as well as other off-campus and outdoor spaces.
The IT Operations Technician provides critical day-to-day support for the hardware, software, and asset management needs of LCPA staff. This role ensures smooth IT service delivery by managing device lifecycle and performing hardware break-fix support. The IT Operations Technician also contributes to documentation, troubleshooting, and cross-team collaboration to improve IT service efficiency.
Key Responsibilities:
- Serve as the Primary point of contact for key software support, assisting users with system access and troubleshooting.
- Maintain and manage Device Lifecycle & Asset Management, ensuring IT hardware is tracked, maintained, and retired per lifecycle management guidelines.
- Provide Hardware Break-Fix Support, diagnosing and repairing faulty IT equipment, coordinating vendor repairs, and replacing defective components.
- Provide backup support for event IT tasks, mobile devices, and Mac/PC troubleshooting.
- Act as the Backup dispatcher for service incidents, ensuring continuity during absences.
- Collaborate with the Service Desk team to identify opportunities for process improvement and enhanced user support.
- Assist with maintaining compliance with organizational IT policies and procedures.
- Participate in system monitoring and maintenance activities as needed.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 3 years of experience in IT operations, support, or a related field.
- Proven experience supporting Windows and macOS operating systems in an enterprise environment.
- Proficiency in managing key software platforms such as Microsoft 365, Adobe Creative Cloud, or similar.
- Experience with MDM solutions such as Microsoft Intune or Jamf.
- Strong knowledge of IT asset management tools and best practices.
- Experience performing hardware troubleshooting and break-fix support.
- Proven experience with networking concepts, including Wi-Fi, VLANs, and DHCP.
- Familiarity with IT service management tools such as ServiceNow or similar.
- Excellent organizational skills, with the ability to manage multiple tasks simultaneously.
- Strong interpersonal and communication abilities to work effectively with both technical and non-technical staff.
- High attention to detail, particularly with documentation and hardware tracking.
- Ability to collaborate across teams to optimize IT service workflows and efficiency.
- Proactive and solutions-oriented approach to IT challenges.
- CompTIA Network or similar certification.
- Experience with IT asset tracking and hardware lifecycle management.
- Familiarity with IT service management best practices.
- This role requires availability during standard business hours, with occasional evening or weekend support for events or critical incidents.
- Primarily on-site at LCPA with limited remote work opportunities.
Lincoln Center for the Performing Arts, Inc. (LCPA) is a cultural and civic cornerstone of New York City. We believe the arts play an important role in our lives: they nourish our hearts and minds, teach us valuable lessons and critical skills, and help us create community. We are resolved not to lose sight of what connects us, and we hope you will consider joining our talented, diverse team.
We are:
- The manager of the 16-acre Lincoln Center campus
- We are one of eleven amazing resident arts organizations
- A leading Arts Presenter.
- We curate numerous programs and performances, showcasing music, dance, and more
- An Education Hub.
- We have reached 20 million students, educators, principals, and community members
LCPA is a team of dreamers, collaborators, and entrepreneurs who use unique platforms in the heart of New York City and beyond to advocate for the transformative impact of artistic experiences.
Lincoln Center People imagine and create in concert with this mission by founding President John D. Rockefeller III - "The arts are not for the privileged few, but for the many. Their place is not on the periphery of daily life, but at its center."
We welcome applicants from all sectors who agilely solve problems, show up as they are, and can't stop innovating.
What’s the news?
Recent and Upcoming Programming
- Sensory-Friendly 'Big Umbrella Festival' Returns To Lincoln Center
- Tony Winner Shaina Taub to Perform at Lincoln Center in American Songbook
- De La Soul playing "choose-what-you-pay" show at Lincoln Center
- Lincoln Center to Present Groundbreaking Acts at globalFEST 2025
- Lincoln Center Taps Education Leader as Next President
- Clint Ramos Named as Lincoln Center’s Artist-in-Residence
- The ‘Converse Conductor’ Fighting Elitism in Classical Music
- For Lincoln Center’s West Side, A New Story
- Before Lincoln Center, San Juan Hill Was a Vibrant Black Community
- Lincoln Center Launches San Juan Hill Project Digital Hub To Remember the Lost Urban Neighborhood
- Lincoln Center lanza plataforma para rescatar la cultura de un barrio negro
- ‘San Juan Hill: Manhattan’s Lost Neighborhood’ Premiering at Lincoln Center
Dr. Mariko Silver
Join us!
It is the policy of Lincoln Center for the Performing Arts, Inc., to ensure equal employment opportunity without discrimination or harassment on the basis of race, creed, color, national origin, sex, age, religion, disability, marital or civil partnership/union status, familial or caregiver status, alienage or citizenship status, sexual orientation, gender identity or expression, pregnancy, military or veteran status, genetic information, predisposition, or carrier status, unemployment status, domestic violence, sexual violence, or stalking victim status, or any other characteristic protected by federal, state, or local law. LCPA is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
If you require reasonable accommodation in locating open positions, completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Abigail Worsnip at (212) 875–5324.
Salary : $75,000 - $85,000
