EV Service Program Coordinator

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location: Euclid - 22801

Employment Status: Salary Full-Time

Function: Customer Experience

Pay Range: ($47,500.00 - $73,600.00)

Target Bonus: %

Req ID: 25582

Job Responsibilities

• Service Program Development: Develop and implement the service program for the EV Charger product line, ensuring all processes are efficient and effective
• Process Communication: Clearly communicate service processes and offerings to the sales team and other internal stakeholders
• Customer Support: Handle and resolve complex customer inquiries related to the EV charger service contracts, ensuring high customer satisfaction. Act as subject matter expert in the EV
• Third-Party Management: Manage relationships with third-party service providers, ensuring they meet our standards and expectations.
• Sales and Marketing Assistance: Assist with sales and marketing efforts related to the service contracts, providing necessary information and support to drive sales
• Documentation: Maintain accurate and detailed records of all service-related activities, contracts, and communications and provide feedback to our engineering teams
• Continuous Improvement: Identify areas for process improvements and implement changes to enhance service delivery
• Compliance: Ensure all service activities comply with company standards and industry regulations
  
  

Job Requirements

Experience

BASIC REQUIREMENTS

• 5 years of technical experience required, preferably in the EV charger or industrial machinery industries
• Experience with service contracts and customer service management is highly desirable
  
  

Education

• Bachelor’s degree or equivalent experience is required. Relevant work experience and demonstrated expertise in the field are highly valued
  
  

Skills And Competencies

• Strong organizational and project management skills
• Problem-solving skills with a customer-focused approach
• Excellent communication and interpersonal skills
• Ability to work both independently and as part of a team
• Ability to manage multiple tasks and priorities effectively
• Proficiency in using service management software and tools
• Willingness to travel to customer sites as needed
• Customer-focused approach with a commitment to delivering high-quality service
  
  

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.