EV Technical Service Engineer

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Location: Euclid - 22801

Employment Status: Salary Full-Time

Function: Customer Experience

Req ID: 25584

Job Responsibilities

JOB SUMMARY: The Service Engineer - EV Charger Product Line will provide technical support and expertise for our new EV charger product line, ensuring optimal performance and customer satisfaction. This role requires a candidate with a strong technical background and experience, preferably from the EV charger or capital equipment industries, and specific experience with power electronics.

JOB DESCRIPTION (DUTIES AND RESPONSIBILITIES):

• Technical Support: Provide expert technical support for the EV charger product line, addressing and resolving customer issues efficiently
• Collaboration: Work closely with the customer service team to troubleshoot and solve customer problems, ensuring seamless communication and service delivery
• On-Site Support: Travel to customer sites as needed to provide hands-on technical assistance for troubleshooting and repairs
• Documentation: Maintain detailed records of all service activities, including customer interactions, technical issues, and resolutions
• Training: Assist in training customers and internal teams on the operation, troubleshooting, maintenance, and repair of the EV chargers
• Continuous Improvement: Identify opportunities for product and service improvements based on customer feedback and field experiences
• Strategic Input: Provide strategic input and technical expertise in the development of service programs and processes for the EV Charger product line
• Compliance: Ensure all service activities comply with company standards and industry regulations

Job Requirements

DESIRED EXPERIENCE:

• 5 years of technical experience, preferably in the EV charger or industrial machinery industries
• Proven track record of providing technical support and resolving complex technical issues
• Experience with power electronics is essential

EDUCATION:

• A technical degree is required. Relevant work experience and demonstrated technical expertise are highly value

SKILLS AND COMPETENCIES:

• Strong technical knowledge and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work both independently and as part of a team
• Proficiency in using technical support tools and software.
• Willingness to travel to customer sites as needed
• Customer-focused approach with a commitment to delivering high-quality service

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

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