IT Support Tech

Manager: Khurram Khwaja

Position: IT Support Tech

FLSA Status: Non-Exempt

Onsite: 4828 Loop Central Drive, Suite 600, Houston TX 77081

Primary purpose of this position:

The primary purpose of this position is to (1) Provide Desktop support to firm employees in the Houston, Cy-fair, Conroe, Texas City, Richmond, Beaumont, and Denver office of the law firm.

Describe this position’s Essential Functions:

• Provide Prompt & Professional Technical Support to End Users
• Setup New Employees – Computer, Access Cards, Phone, Applications, etc.
• Troubleshoot & Diagnose Technical & Connection Issues Related to Desktops & Peripherals
• Install, Upgrade and Troubleshoot Operating System & Applications
• Maintain & Manage Desktops – Wipe, Refresh, Re-Image Desktop PC’s
• Maintain & Manage Network Printer Fleet – Troubleshoot, Escalate to Vendor
• Resolve Basic Issues with all LGBS Mission Critical Applications
• Advise on Software or Hardware Upgrades
• Troubleshoot Basic Voice and Connectivity Issues with Phones
• Ensure Firms’ IT Security Posture is Maintained at all Times
• Maintain Excellent Documentation on IT Processes and Procedures
• All other duties assigned.

Describe the Physical Demands & Work Environment:

• While performing the duties of the job, the employee is regularly required to sit, reach with hands and arms to stoop, kneel, crouch, and talk or hear.
• The employee will occasionally be required to lift, stand, stoop and make use of safety approved stools and step ladders to reach high shelves.
• Requires heavy lifting (boxes, furniture, etc.) generally exceeding 100lbs
• A moderate amount of time will be spent typing and looking at the monitor, reviewing and creating reports using various software and PDF tools.

Knowledge, skills and abilities necessary for this position to succeed:

• Excellent time management skills; punctual; excellent attendance
• Proven Work Experience as a Desktop Support Technician
• Advanced Knowledge of Computer Hardware, Chipsets, Memory Modules & Peripherals
• Knowledge of Modern Operating Systems, Software Applications & Remote Access Systems
• Communication - ability to understand issues & relay resolutions to end users
• Ability to work in high-volume, fast paced environment
• Ability to lift a minimum of 50 lbs.
• Team player; willing to do things outside of his job description
• Excellent interpersonal skills as well as excellent written and verbal communication skills

Supervisory responsibilities and independent discretion:

• This is not a supervisory position
• The position requires minimum oversight and requires daily job expectations to be fulfilled
• The position reports to the Network Administrator

Special requirements for this position

• Must have valid driver’s license
• Computer Science or Information Technology related Associate or Bachelor’s Degree
• Be willing to take on expanded roles with server management, etc.
• Be able and willing to travel to remote offices, as needed
• Be willing to learn PowerShell Scripting & other automation tools
• Be able and willing to cross train and backup staff in the Mail room and File room.
• Be willing to work after hours and on weekends if and when needed
• IT certifications relevant to Desktop Support & Server Management
• Keeping up with the rapidly advancing technologies and relevant certifications

Objective Evaluation Criteria:

• Ability to handle incoming tickets in a timely manner
• Provide end users with regular updates on escalated issues
• Follow escalated issues to full resolution
• Ability to maintain safe and professional work environment
• Ensures IT assets are in good working condition
• Keeps IT skillset current
• Maintains security conscious practices related to use of firm IT resources
• Excellent attendance & Punctuality

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Application Question(s):

• What is your ideal salary?

Work Location: One location