What are the responsibilities and job description for the Business Support Specialist position at Link Technologies?
Job Details
- JOB-7122
- Business Support Specialist
- Las Vegas, NV
- C2H / Perm
- Link Technologies (LinkTechConsulting.com), a Las Vegas based IT consulting firm, is currently seeking a Business Support Specialist to join our team.
JOB SUMMARY
Works closely with the Director of IT Dev Ops, vendors, and development to process vendor price files and vendor change order requests. The is a critical role that bridges the communication between the business, members, and vendors. This position is responsible for supporting all product pricing, categorization, product images, shipping rules, unit of measure requirements, and sales order item updates while working closely with 250 vendors covering 475K item SKUs. This position also supports the development of functional and non-functional business requirements to resolve business and systems issues as well as implementing approved business initiatives.
REQUIREMENTS
- Proficiency in Excel is REQUIRED.
- Strong communication skills are essential.
- Excellent interpersonal and negotiation abilities.
- Highly detail-oriented and capable of managing multiple tasks simultaneously.
PREFERRED
- Industry experience
- Experience with NetSuite
- Familiarity with BigCommerce
RESPONSIBILITIES
- Primary contact for all communication with vendors regarding product data including, but not limited to price updates, photos, inventory, etc.
- Primary contact for business users regarding vendor product (pricing, item descriptions, item maintenance in all systems, etc.)
- Uses Excel lookup and data analysis to ensure price file data is accurate and compliant to company standards
- Secondary support for business applications (BC, CRM, Celigo, NetSuite, etc.)
- Works closely with project and product management teams with the purpose of providing support, analysis updates, raising task blockers
- Assist, as needed, in the capture, analysis, and management of functional and non-functional system requirements
- Supporting all aspects of the project and ticket lifecycle, assisting in the requirements gathering and articulating user, business, and technical requirements
- Builds and maintains strong business relationships with all designated contacts, to share business system and business process knowledge
- Possess a working grasp of current utilization of software, applications and processes
- Participate in assessment conversations with stakeholders to identify business needs and provide recommendations for process enhancements
- Work collaboratively with internal and external stakeholders, as well as the product development team to ensure user needs are met
- Assist in reviewing, testing and evaluating work done by development team(s)
- Assist with the demonstrations to users/owners for process enhancements and report on the results of development delivery items
- A willingness to learn and stay abreast of industry trends that impact all aspects of the business and vendor relations
- Bring creative ideas to solve complex problems, both technical and procedural
Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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