What are the responsibilities and job description for the Regional Technical Support (Houston) position at Littler?
Reporting to the Manager of IT Service & Support, the Regional Technical Support will support end-user and office technologies following established department policies and procedures.
This position is resident in Houston and requires a hybrid schedule.
Responsibilities
Littler is the largest global employment and labor law practice in the world exclusively devoted to representing management. With more than 1,800 attorneys in over 100 offices worldwide, Littler serves as the single source solution provider to the global employer community. Consistently recognized in the industry as a leading and innovative law practice, Littler has been litigating, mediating and negotiating some of the most influential employment law cases and labor contracts on record for over 75 years.
Littler’s unparalleled commitment to labor and employment law helps clients navigate a complex business world with nuanced legal issues—building better solutions for clients’ toughest challenges. With deep experience and resources that are local, everywhere, Littler is fully focused on its clients. With a diverse team of the brightest minds, Littler fosters a culture that celebrates original thinking. And with powerful proprietary technology, Littler disrupts the status quo—delivering bold, groundbreaking innovation that prepares employers not just for what’s happening today, but for what’s likely to happen tomorrow.
Benefits
We offer a generous benefits package to full-time and part-time employees working at least a 50% schedule. Benefits include comprehensive health, dental and vision plan for you, your spouse/domestic partner and children. In addition, we provide a superior 401(k) plan, ample time off programs, mental health programs, family building and caregiving, generous paid parental leave, life insurance, disability insurance, a wellness program, flexible spending accounts, and an employee referral bonus program.
For more information about our benefits visit: www.littler.com/benefits/state-details.
For more information about our firm visit: www.littler.com.
For inquiries regarding this opportunity, please e-mail Jennifer Carrion at jcarrion@littler.com with the job title in the subject line.
Littler Mendelson is proud to be an equal opportunity employer.
This job posting is a general description of the types of responsibilities that are required of an individual in this job. It is not intended to be a complete list of the responsibilities, duties and skills that may be required for this job.
This position is resident in Houston and requires a hybrid schedule.
Responsibilities
- Provide on-site and remote user support and guidance. Ensure a stable and performing end user computing experience.
- Meet established ticket resolution SLAs.
- Maintain a current inventory of all IT related equipment for each office as designated by the IT Department.
- Support office openings, moves and upgrades.
- Provide proactive and timely input, suggestions, and feedback on process and system issues; take an active role in development and implementation of processes and procedures.
- Install and setup computer hardware and peripherals.
- 30% travel required.
- 3 days minimum in office, potentially more depending on workload.
- Minimum 3 years related experience.
- Thorough knowledge of law firm applications including Microsoft Office and NetDocuments.
- Demonstrated knowledge of fundamental office local area networking. Hardware and software troubleshooting experience.
- Experience with troubleshooting network printers, MFPs and copiers.
- Experience with mobile devices, specifically supporting the iOS platform. Experience with MDM (mobile device management) platforms a plus.
- Demonstrated experience in end user support and basic training.
- Bachelor’s degree in information systems and information technology preferred.
Littler is the largest global employment and labor law practice in the world exclusively devoted to representing management. With more than 1,800 attorneys in over 100 offices worldwide, Littler serves as the single source solution provider to the global employer community. Consistently recognized in the industry as a leading and innovative law practice, Littler has been litigating, mediating and negotiating some of the most influential employment law cases and labor contracts on record for over 75 years.
Littler’s unparalleled commitment to labor and employment law helps clients navigate a complex business world with nuanced legal issues—building better solutions for clients’ toughest challenges. With deep experience and resources that are local, everywhere, Littler is fully focused on its clients. With a diverse team of the brightest minds, Littler fosters a culture that celebrates original thinking. And with powerful proprietary technology, Littler disrupts the status quo—delivering bold, groundbreaking innovation that prepares employers not just for what’s happening today, but for what’s likely to happen tomorrow.
Benefits
We offer a generous benefits package to full-time and part-time employees working at least a 50% schedule. Benefits include comprehensive health, dental and vision plan for you, your spouse/domestic partner and children. In addition, we provide a superior 401(k) plan, ample time off programs, mental health programs, family building and caregiving, generous paid parental leave, life insurance, disability insurance, a wellness program, flexible spending accounts, and an employee referral bonus program.
For more information about our benefits visit: www.littler.com/benefits/state-details.
For more information about our firm visit: www.littler.com.
For inquiries regarding this opportunity, please e-mail Jennifer Carrion at jcarrion@littler.com with the job title in the subject line.
Littler Mendelson is proud to be an equal opportunity employer.
This job posting is a general description of the types of responsibilities that are required of an individual in this job. It is not intended to be a complete list of the responsibilities, duties and skills that may be required for this job.
