What are the responsibilities and job description for the Associate Deposit Operations Specialist, Front Desk position at Live Oak Bank?
About Us
Live Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America’s Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money. At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream.
How This Role Impacts Live Oak and its People
We are on a mission to be America’s small business bank. Our deposits help fund loans for small businesses across the country. As an Associate Deposit Operations Specialist, Front Desk, you help fuel the growth of small businesses. The Associate Deposit Operations Specialist, Front Desk is the face of the bank who is responsible for providing excellent service to those who seek assistance by phone, email, or in person at our corporate headquarters. While maintaining organization of the bank’s lobby and handling customer interactions you will also play a critical role with executing essential deposit functions including deposits, withdrawals, cashier’s checks and payments.
The Associate Deposit Operations Specialist, Front Desk is a designated essential employee and may be required to be available after hours, and to work either in the office or remotely during inclement weather or a disaster scenario.
What You’ll Do at Live Oak
- Maintain knowledge and understanding of bank policies and procedures
- Perform essential front desk duties including greeting walk in clients, answering phone calls, and maintaining organization in the bank lobby
- Process deposits, payments, and withdrawals for clients
- Assist clients and Live Oak Bank employees with cashier’s check requests
- Generate and mail CD maturity notices
- Review and process daily proof work
- Submit department invoices for approval
- Handle incoming and outgoing shipments and mail
How You’ll Do It
- Organize, plan, and prioritize
- Communicate effectively and often
- Understand deposit products and services
- Manage interruptions
- Ask for assistance when needed
- Maintain a positive, professional demeanor
- Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection, and determent of money laundering or other unlawful activities
Required and Preferred Experience
- Customer service experience required
- Banking and teller experience preferred
- College degree preferred
#LI-DNI
Our Values
- Dedication: Possess a deep commitment to Live Oak Bank’s mission and core values, exemplified through a strong work ethic, adaptability and pride in your work.
- Ownership: Take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality.
- Respect: Treat everyone wi.th courtesy, politeness, and kindness.
- Innovation: Embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems.
- Teamwork: Foster collaboration, accountability, and trust with others and understand that together, we do more
For a detailed overview of our employee benefits please visit:
https://www.liveoakbank.com/corporate-social-responsibility/live-oak-bank-employees/
Live Oak Bank is an Affirmative Action and Equal Opportunity Employer, Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at
careers@liveoak.bank
EEO is the Law
Commitment to Diversity
Live Oak Bank is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in company policy and the way we do business at Live Oak Bank and is an important principle of sound business management.
The base pay range for this position is $19.23 - $31.25 per hour. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy. A candidate’s salary is determined by several factors including travel, relevant work experience or skills and expertise.Live Oak Bank is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in company policy and the way we do business at Live Oak Bank and is an important principle of sound business management.
Please note that we provide at least the minimum requirement of paid sick leave to our employees who reside in states that require employer-paid sick leave, including but not limited to Arizona, California, Colorado, District of Columbia, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, and Washington.
Salary : $19 - $31
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