Relocation Specialist

LivNow Relocation Specialist - Job Description

LivNow Relocation is a privately held Senior Relocation Management company based in Chicago, serving 55 and Senior Living Communities around the country. We help older adults, and their families navigate the relocation process to transition from their home into Senior Living Communities with ease. LivNow provides a wide range of move-related services and the technology to manage the entire lifecycle of the relocation process. We ensure our clients receive the best value and service for all their relocation-related needs. 

Position Overview

The Relocation Specialist’s role is to educate and advocate for older adults and their families on all matters related to relocation, including professional organizers, discard/donate companies, movers, and real estate agents. This position’s primary purpose is to be the liaison between the customer and all service providers with an overall goal of creating an exceptional relocation experience while focusing on home sale real estate opportunities. They will be responsible for tracking all move related information, tasks and appointments in LivNow’s proprietary mobile platform. 

What You’ll Do: 

·        Be relentless in your commitment to provide an outstanding customer experience

·        Serve as the main point of contact for the senior, their family, the community, and LivNow’s Certified Supplier Partners

·        Consultatively uncover priorities and issues associated with their relocation

·        Ensure that the real estate agents provided are the “right” agents for the family and the property

·        Develop and maintain a personalized Relocation Plan for our customers that integrates all relevant suppliers

·        Manage the day-to-day relocation needs of our customers and track that information in our proprietary LivNow platform

·        Provide clear communication, both verbal and written, to all customers, communities, and service providers.

·        Schedule, manage and document all necessary Certified Supplier Partners (professional organizers, realtors, and movers) to complete all move-related activities and ensure they adhere to LivNow’s Service Level Agreements and Customer Service Standards

·        Perform 'Quality Service' calls at scheduled points in the move process

Who You Are:

• High-energy personality with an infectiously positive attitude
• Active listener with a persuasive teaching style of communication to guide the customer through their relocation. 
• Quick and strategic thinker who seamlessly executes and responds to customer and community requests
• Highly committed to providing a stellar customer experience
• Meticulous about keeping track of and documenting information and notes and utilizing LivNow’s system to ensure nothing falls through the cracks
• Great at multi-tasking and organizing workflows
• Friendly and genuinely interested in supporting the needs of older adults
• Team player, works well with others in a fast-paced environment

What You’ll Need: 

• High School diploma (Bachelor’s degree preferred)
• Minimum of one (1) to four (4) years of customer service experience
• Minimum of one (1) year experience in home sale relocation, real estate, or closely related customer service industry

·        Experience working with external vendors to ensure exceptional services are initiated, delivered, managed and documented to a satisfactory level

·        Proficiency in all Microsoft programs

Why Join Us?

• Work for a company that specializes in providing high-quality, empathetic relocation services for seniors.
• Be part of a supportive, collaborative team environment with opportunities for growth.
• Competitive salary and benefits package, including healthcare, retirement plans, and professional development opportunities.
• Opportunity to make a meaningful difference in the lives of seniors during an important life transition.

LivNow Relocation is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All aspects of employment are decided based on qualifications, merit, performance, competence, and business needs.

If you’re passionate about building partnerships and helping seniors’ transition smoothly into their new homes, we’d love to hear from you! Apply today to join our growing team.

Contact us at: info@livnowrelocation.com

https://livnowrelocation.com/contact/