What are the responsibilities and job description for the Customer Services Specialist position at LIVunLtd?
LIVunLtd is looking for a Customers Service Specialist to join our team as part of our Fitness Equipment / Services division. As a Customer Service Specialist you will be responsible for taking care of LIVunLtd customer success standards, the incoming calls / emails, web and technician requests. As a Customer Service Specialist, you will be trained in all aspects of the service support operations and the customer journey. LIVunLtd uses an advanced and customized Customer Relations Management / Enterprise Resource Planning (CRM / ERP) system "NetSuite" to manage its operations and key performance indicators (KPI's). Through this system, we achieve operational excellence and communicate as one team to execute on our brand promises.
ESSENTIAL RESPONSIBILITIES
- Answer inbound calls from customers, technicians, and vendors.
- Monitor tracking and data entry.
- Follow customer success standards to minimize handoffs as it relates to providing assistance to customers, vendors, and employees.
- Follow best practices with Netsuite CRM functionality and case follow-up standards to ensure customer success.
- Validate and Update customer information in Netsuite CRM system.
- Make outbound calls to confirm scheduled service calls when needed
- Input new customers into NetSuite CRM system.
- Maintain positions KPI's and reports on a daily basis.
SKILLS AND QUALIFICATIONS
As a member of LIVunLtd you can expect :
LIVunLtd is an equal opportunity employer. We have employed and surrounded ourselves with the top talent in the industry, and constantly focus on innovation and growth for the company and our culture. The specific examples in each section are not intended to be all-inclusive, they represent the typical elements and criteria considered necessary to perform. Other job-related duties may be assigned and could require work outside of duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; "at will" employment remains. For more information regarding our career opportunities, please visit our website. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States Learn More
