IT Support Analyst

LMI Technologies, recognized as one of Canada s Best Workplaces, is a medium-sized technology company built on a culture of openness, respect and professional excellence. At LMI our staff work passionately toward the common goal of designing and delivering innovative 3D machine vision solutions to OEMs and System Integrators working in industrial factory automation around the world. The result of this teamwork is high-performance, easy-to-implement and cost-effective 3D sensor technologies that deliver the best results in even the most challenging 3D inline inspection applications.

The IT Support Analyst will play a key role in our IT team, providing technical support to our employees and manufacturing-related services. This includes troubleshooting hardware and software issues, managing user accounts, providing end-user training, creating documentation and reporting, and participating in IT projects.

This is a hybrid role with 4 days per week in the office and 1 day per week working from home.

Working as part of our global IT team, you will report to the IT Service Team Lead at our Burnaby head office.

Responsibilities:

• Procure, install, configure, maintain, and troubleshoot computer hardware and software, including operating systems, applications, client networks, and peripherals.
• Manage user accounts, groups, and access permissions.
• Provide technical support to end-users via chat, virtual meetings, email, and in-person.
• Track IT assets and manage their lifecycle.
• Create and maintain technical documentation, knowledge base articles, and user guides.
• Monitoring of IT service ticketing system.
• Work to ensure that IT service KPI objectives are met.
• Collaborate with other members of the IT team on initiatives and projects.
• Uphold and enforce IT policies throughout the company.
• Adhere to the LMI Employee Handbook and company policies.

• Diploma in Information Technology or a related field.
• 2-4 years of experience in a help desk or IT support role in a corporate environment

• Working knowledge of Google Workspace.
• Experience with corporate antivirus software.
• Fundamental understanding of IT ticketing system.
• Fundamentals of corporate networking (packet analysis, VLAN, WiFi, etc).
• Fundamentals of Google Workspace and Active Directory.
• Fundamentals of Windows (in an enterprise environment), Linux and MacOS.

• Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users.
• Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
• A customer-centric attitude with a focus on providing excellent service and ensuring user satisfaction.
• Ability to effectively collaborate with IT team members and colleagues across different departments.
• Ability to prioritize tasks, manage time effectively, and work independently.

Salary Range: $42,300- $62,700

If you are interested in this exciting opportunity and working for a fast-growing global technology company with an inspiring and engaging workplace environment, please submit your application to our Human Resources team in confidence by clicking the Apply Now button.

While we appreciate your interest in LMI very much, we are only able to respond to candidates selected for further consideration. We look forward to talking to you about the possibilities of beginning a rewarding new chapter of your career!

At LMI Technologies, we are an Equal Opportunity employer and we value the diversity of the people we hire and serve. We strive to build and grow our team that fosters variety in backgrounds, perspectives, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person s talents and strengths.

If you are interested in working for a fast-growing global technology company with an inspiring and engaging workplace environment, we invite you to apply and talk about the possibilities of beginning a rewarding new chapter of your career.