Demo

Lock Desk Analyst

Loan People
Austin, TX Full Time
POSTED ON 1/14/2025
AVAILABLE BEFORE 4/9/2025

Job Summary : This position is responsible for handling lock requests and all activities related to the lock desk for the company's sales team and customers. Full-time, remote or in Austin office, nonexempt, Mon-Fri 9 : 30-6 : 30 CT, reports to Secondary Marketing Manager.

About Us : Headquartered in Austin, TX, LoanPeople is founded by mortgage industry veterans and offers award-winning in-house service from application to closing. Our keys to success include a proprietary marketing system developed by a top producer, heavy investment in the latest and best technology that is customized for best practices, and a flat organizational structure that keeps corporate costs down. People are at the heart of what we do, and we are growing fast and building our team quickly! We offer competitive salary, health insurance, 401(k), paid time off, and a casual work environment. Visit to learn more.

Key Responsibilities

  • Manage rate locks including processing new lock requests, lock extensions, re-locks, scenario updates, rate and program changes, lock transfers, cancellations, concessions, etc.
  • Answer pricing inquiries
  • Research and reconcile pricing issues
  • Manage investor pipelines for best effort locks
  • Various pricing projects as assigned by department leadership

Requirements

  • Minimum 1-2 years mortgage experience
  • Strong proficiency in Microsoft Office (Outlook, Word, Excel) and Adobe Acrobat, navigating the internet, and generally tech savvy
  • Knowledge of Optimal Blue required experience with Byte preferred
  • Demonstrated track record of effective, proactive, and precise verbal and written communication
  • Demonstrated ability to follow checklists and procedures, and produce accurate work
  • Detail oriented, organized, and able to prioritize, multi-task, manage time, problem solve, and work independently in a fast-paced environment
  • Strong mathematical and analytical abilities
  • Exceptional customer service skills
  • Good judgment and the ability to handle confidential information
  • Professional, friendly, courteous, positive, collaborative, and client-centric spirit that embraces diversity and inclusion
  • Hours will be 9 : 30 am CT - 6 : 30 pm CT M-F
  • LoanPeople is an equal employment opportunity employer.

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