What are the responsibilities and job description for the Sr. Lock Desk Manager position at New American Funding?
Overview
Job Title: Senior Lock Desk Manager
Company: New American Funding
Location: Remote - (Hybrid if located within 31 miles of our Tustin, CA or Austin, TX locations; 2 days a week on site)
Job Type: Full-Time
Compensation: Starting at 70K DOE
Job Summary:
The Lock Desk Manager is responsible for overseeing the daily operation and execution of the Lock Desk as well as liaising between Pricing Desk, Operations and Sales personnel on a transactional basis.
Responsibilities
• Lead Lock Desk Associate.
• Oversee and Support Lock Desk analysts.
• Maintain Expert Knowledge of All Pricing Structures.
• Maintain Expert Knowledge of All Policies and Procedures.
• Distribute and Mange Daily Volume Reporting.
• Establish Process Enhancements Where Required.
• Evaluate and review Price Exceptions in accordance with the established policies. Acts as escalation personnel for advanced or complicated deals.
Qualifications
- Strong work ethic, takes initiative and is driven, and is flexible enough to adapt to an ever changing business environment.
- Working knowledge of mortgage loans and an understanding of pricing and interest rates is a plus.
- Experienced establishing and implementing procedures and process improvements in a fast-paced business environment.
- Ability to demonstrate advanced proficiency with all Microsoft Office programs, specifically Outlook and Excel; advanced computer proficiency to include Microsoft SQL is a plus.
- Excellent oral and written communication skills.
Other Duties: This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned in order to meet the needs of the organization.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift up to ten pounds. Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a keyboard; and to verbally communicate to exchange information. VISION: See in the normal visual range with or without correction. HEARING: Hear in the normal audio range with or without correction.
[EOE/M/F/D/V. Drug-free workplace.]
Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.
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