Business Process Analyst

LOCG LLC, headquartered in Seattle, WA., Is a premier federal professional services company, primarily engaged in providing facility support management, staffing and recruitment, information technology and security services.

Supervision:

As a vital team member, you will be responsible for identifying the areas of improvement in our current business processes, developing and implementing new strategies and technologies, and collaborating with stakeholders to ensure alignment and successful adoption of the new procedures. Additionally, you will conduct process audits and performance assessments to ensure the effectiveness of the new processes and provide training and support to the team members, to ensure that the best practices are followed.

• Analyzing current business processes, workflows and procedures to identify areas for improvement.
• Developing and implementing optimized processes and procedures to enhance efficiency, productivity and customer satisfaction.
• Collaborating with stakeholders to design and execute process improvement initiatives aligned with organisational goals.
• Monitoring and evaluating the effectiveness of implemented process changes, measuring key performance indicators and making necessary adjustments for continuous improvement.
• Stay updated on industry trends, emerging technologies and process improvement methodologies.

• Bachelor’s degree in business administration, management or a related field.
• 5 years of experience in business process analysis and project management.
• Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3, TQM or ISO 9000:2000.
• Familiarity with process mapping and modelling techniques.
• Strong analytical skills with the ability to collect, study and interpret complex data.
• Ability to manage and perform multiple complex tasks as part of the daily work assignment.
• Proficiency in Microsoft Office suite, including Excel, PowerPoint and Visio.
• Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.