What are the responsibilities and job description for the MyChart Activation Specialist position at Lockstep Technology Group?
Description
What You'll Own
This role is a Patient/customer-oriented position supporting families with the MyChart Children’s Health patient portal.
This position requires individuals to present themselves professionally and in person on-site in any of the Children’s Health locations. The job will entail approaching patient families and helping them sign up for and utilize the MyChart patient portal to receive patient information as well as validating the identity and relationship to the patient to give appropriate access.
- Assist with downloading the portal app and helping families to navigate within the app
- Become an expert in providing support for families in using the patient portal
- Adhere to Children’s Health IT policies, procedures, and protocols, and HIPAA rules and regulations
- Proficient in Microsoft tools, self-motivated, and work independently
Requirements
What We're Looking For
Competencies
- Detail oriented
- Strong Communication Skills
- Customer Service Experience
- Prefer some healthcare background experience
- Compassion and Kindness
- Basic Microsoft Office
Requirements
- Bilingual in Spanish
- Someone with evening and weekend availability
What to Expect
- Stand and walk most of the shift
- Part time 20-25 hours per week
- Schedule flexibility
Equal Opportunity Employer
Lockstep Technology Group is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.