Customer Service Assistant

Please take the time to read through the job description and requirements!

Summary:

Logistic and Distribution Warehouse in the High Fashion Industry is looking for a qualified candidate to fill the role of Customer Service Assistant. This is a support role that aids the Account Executive in a Office/Warehouse setting with data entry, cataloguing, and the execution of the day-to-day operations for the accounts that they manage.

The successful candidate should have excellent interpersonal skills, phone etiquette, and be able to handle multiple tasks in a fast-paced environment. Duties and responsibilities include but are not limited to:

Core Responsibilities:

• Organize data, reports, and information pertaining to the daily operations of accounts.
• Support Account Executive in the daily routing of orders to the stores that require special routing approvals.
• Work on fulfilling any logs required for completing the daily workload.
• Address any customer service issues that client may have in a timely manner in collaboration with the Account Executive.
• Provide clerical support in maintaining all data pertaining to the operations of the accounts being managed by the Account Executive and Team Leader.
• Provide support for coverage in the absence of the Account Executive.
• Keep Inbound, Order Processing, and Returns documents (hard copies) organized and catalogued so that any may audit them.
• Assist in the performance of investigations regarding customer complaints and other deviations as directed.

Additional Responsibilities

• Help to monitor activities of the Distribution Center in various stages: Receiving, Put Away, Replenishment, Picking, Packing, and Shipping to assist with deployment of workload.
• Assist Account executive with submitting Bill of Lading requests.
• Aid with special requests and VIP requests (Ecommerce).
• Document and record special Extra Value services that our clients use to assist Account Executive with billing.
• Take minutes for meetings for the Account Executive (Operational meetings, Client visits, Internal Meetings).
• Aid the account executive when looking at the overall supply chain and applying any changes to the process flow.

Qualifications/Preferred Requirements:

• Exceptional Interpersonal Skills, Phone Etiquette and Appointment Scheduling
• Excellent communication, written and verbal skills
• Excellent organizational skills
• Professional attitude and appearance
• Multitasking and time-management skills, with ability to prioritize tasks
• Ability to work independently and as part of a team
• Ability to be resourceful and proactive when issues arise
• Ability to handle confidential information with discretion
• Front Office Representative, or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Customer service focused attitude
• High school degree: additional certification in Office Management is a plus
• Able to contribute positively as part of a team, helping with various tasks as required.
• Bilingual (English and Spanish) a plus

This is an excellent opportunity for individuals who are passionate about providing exceptional customer service. We offer competitive compensation, a supportive work environment, and opportunities for career growth.

If you meet the qualifications outlined above and are ready to join our team, please submit your application online. We look forward to reviewing your application!

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Ability to Relocate:

• Melville, NY 11747: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $22