What are the responsibilities and job description for the Technical Support Specialist position at Logistics Systems Inc?
Department: IT Support
Travel Requirement: Up to 20%
Position Type: Full-Time Exempt
Job Overview:
We are seeking a skilled and experienced Computer Technician with a minimum of 3 years’ experience to join our IT Support team. In this role, you will provide advanced technical support and ensure effective operation of computer systems and peripherals. The ideal candidate will have a strong background in user support, excellent communication skills, and a passion for technology.
Key Responsibilities:
- Deliver basic computer hardware and printer support, including the sanitization of equipment.
- Assist users with Microsoft Office products (Word, Excel, etc.), promoting best practices and troubleshooting issues.
- Manage inventory of IT equipment, ensuring accurate updates and orders using Excel spreadsheets.
- Utilize various barcode scanner devices for efficient inventory management.
- Oversee ticket management processes to track and resolve user support requests in a timely manner.
- Set up, configure, image, and install software on computers and peripherals.
- Configure and troubleshoot Cisco IP phones, ensuring users have the necessary support for communication needs.
- Troubleshoot Windows-based systems, Microsoft Office software, and laptop/desktop hardware issues effectively.
- Maintain excellent customer service standards through effective communication with customers, peers, and management.
Required Skills and Qualifications:
- Basic knowledge of computer hardware and printer support.
- Proficiency in Microsoft Office products (Word, Excel, etc.).
- Strong inventory management skills.
- Experience using barcode scanner devices.
- Familiarity with ticket management systems.
- Ability to manage data effectively, particularly inventory updates in Excel.
- Excellent written and verbal communication skills.
- Experience with computer setup, configuration, imaging, and software installation.
- Knowledge of troubleshooting Windows operating systems and Microsoft Office software.
- Strong customer service skills, focused on user satisfaction.
Preferred Qualifications:
- Previous experience 3 years in a technical support role
- Familiarity with network setups and basic networking concepts.
- Active Clearance
Additional Information:
This position may require occasional travel (up to 20%) to support users at various locations.
If you enjoy providing exceptional user support and mentoring others in a technical environment, we encourage you to apply!
