Guest Services Associate

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Job Type

Full-time, Part-time

Description

We're growing! Lollypop Farm, the Humane Society of Greater Rochester, is hiring for a Guest Services Associate. The Guest Services Associate carries out the mission of Lollypop Farm by welcoming guests and clients to the organization and connecting them to resources for their pets.

Essential Job Duties

• Answers the main telephone lines to the organization, responding to questions and directing calls to the appropriate internal or external resources
• Greets guests to the main lobby and responds to their questions and needs, directing them or providing information on programs and services
• Maintains daily call logs
• Maintains Lost and Found records. Documents lost and found reports, searches for matches, shares information internally, updates lost and found records as needed, and reports on activities
• Posts lost or found pets on Facebook, and responds to comments and messages in a timely manner
• Conducts sales in the Lollypop Shop gift shop; assists with restocking and inventory
• Performs gist shop supply pickups with local vendors
• Collaborates with and supervises guest services volunteers
• Answers questions and gives general information regarding adoptable pets
• Collaborates with other teams to help clients and guests with timely communication and service
• Ensures a clean and tidy lobby appearance to welcome guests
• Carry out responsibilities in accordance with the company’s policies and applicable state and federal laws
• Observe all safety rules and regulations for self and others
• Performs other duties as requested
  
  

Requirements

Education & Experience: High school diploma or equivalent education. Two years of experience in customer service strongly preferred. Experience working in Microsoft Word and Excel and using online information systems strongly preferred. A combination of education and experience will be considered if aligned with the position.

Skills: Strong interpersonal skills with a positive and compassionate attitude. Skilled in delivering positive, clear, concise, accurate, and timely communications. Excellent communication skills. Able to work calmly and effectively in a noisy and busy environment. Able to prioritize tasks and adapt to change. Strong computer and internet skills in a PC environment and a working knowledge of Facebook and Instagram.

Physical Demands: While performing the duties of this job, the employee is frequently required to remain in a stationary position during shift, move throughout the building and move weight up to 40 pounds. Frequently required to communicate with others. Occasionally required to move excessive weight.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.

Must Align with the Company Mission, Vision and Core Values:

Mission: Together with our community, we better the lives of animals through justice, prevention, and life-saving care.

Vision: A just and compassionate world for all animals.

Core Values: We embrace and recognize that Lollypop Farm donors are the heroes of our work – voluntarily offering time or money, no matter the amount – to support our mission. Together, our core values unify and guide us to provide the best service to the animals, our community, our organization and ourselves.

• Compassion: We show empathy and sympathy for what people and animals are experiencing through positive and constructive actions.
• Communication: We exchange thoughts, feelings, and ideas in pursuit of mutually-accepted goals.
• Flexibility: We are willing and comfortable adapting to new circumstances and conditions.
• Commitment: We are steadfast in our efforts to achieve our mission.
• Teamwork: We collaborate and communicate to achieve common goals, understanding that the organization thrives when unified.
• Integrity: We act with honor, fairness, and respect for animals, individuals, the organization, and our community.
• Respect: We are considerate and show professional regard for all aspects of our work.
  
  

Commitment to Diversity

At Lollypop Farm, we believe that people are our greatest strength. We are united by our mission - Together with our community, we better the lives of animals through justice, prevention, and lifesaving care. Our values inspire us to promote and support a diverse and equitable environment of mutual respect where all staff, volunteers, and community members feel a sense of inclusion and belonging.

EOE/ADA

Salary Description

$18.50 - 20/hr. commensurate based on experience