Patient Services Coordinator II

Job Summary The Patient Services Coordinator II is responsible for the day-to-day administrative activities of the office related to the dental operations within the practice. The Patient Services Coordinator II performs essential clerical duties including answering telephones, insurance verifications, scheduling and changing appointments, data processing, and maintaining records and accounts in accordance with company and statewide compliance standards and patient privacy laws. Key Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Punctuality, attendance at and performance of the key responsibilities in person at the office on a full-time basis (or as otherwise directed by your supervisor).
• Ensure office is scheduled to goal with confirmed patients achieving established patient show rate. Call patients to remind them of upcoming appointments. Notify Team Leader if schedules are not filled when making one week reminder calls.
• Complete all insurance verifications 48 hours out with eligibility including obtaining insurance breakdowns and frequencies and limitations being provided for the clinical teams to support treatment including SDC.
• Keep patient appointments on schedule by promptly greeting patients as the come in, notifying the clinical staff of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Deliver quality service and compassionate care to patients and their families. Greet patients and their families when they enter, verify patient information, and keep them informed of any wait time.
• Enter and present treatment plans to patients based on the Doctor’s diagnosis. Record, schedule, and track any referrals given to the patients.
• Ensure patients leaving the office are informed about their upcoming appointment and information they may need to bring to their next appointment. Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person when possible.
• Support office collections through daily process of patient collections at time of service, submission of claims through Dental Exchange and posting of payments. Support, as needed, accounts receivable collections with resubmission of claims through Dental Exchange, Secondary Insurance claims and follow up calls to insurance companies inquiring on claims submitted but still awaiting payment.
• Answer incoming patient calls and voicemails and assist with needs or direct to another team member for assistance.
• Ensure all patient charts are accurate and account information is set up to include patient demographic and insurance (with correct fee schedules) before the patient's appointment to provide the opportunity for same day care to patients. Maintain secure and confidential patient records in accordance with HIPPA privacy regulations.
• Complete End of Day reconciliations with all end of day reporting, balancing, credit card terminal settlement and banking prepared.
• Ensure reception area opening/closing checklists are completed and reception area cleanliness is maintained throughout the day.
• Comfort patients by anticipating their anxieties, answer questions, help patients in distress by responding to emergencies. Ensure parents who are waiting are kept informed of the progress of their appointment or child.
• Monitor patient satisfaction and track referrals.
• Maintain business office inventory and equipment by checking stock to determine inventory level; place and expedite orders for supplies; verify and record receipt of supplies; partner with the Clinical Lead to schedule equipment service and repairs.
• Participate in local community affairs and events to include school screenings, presentations, events, and any opportunity to promote a positive image of Dentistry.
• Complete required trainings as assigned. Qualifications (Education, Experience, Certifications, Licensure)
• Customer service or relevant business experience is required.
• Must have a friendly, positive demeanor when interacting with patients and team members.
• The ability to work in a fast-paced environment and effectively prioritize tasks is required.
• Must be dependable, have strong attention to detail, high integrity and ethical standards, and a passion for providing exceptional service to patients of all ages and their families.
• Excellent written and verbal communication, people skills and problem-solving skills.
• Strong administrative and computer skills with the ability to learn new programs.