What are the responsibilities and job description for the Communications Supervisor - McAllen, TX position at Lone Star Ambulance Inc?
Supervision and Management:
- Lead and supervise a team of dispatchers, ensuring that they are properly trained, adhere to protocols, and maintain high standards of performance.
- Schedule shifts, monitor attendance, and manage workload distribution to maintain operational efficiency.
- Provide ongoing feedback, performance evaluations, and professional development opportunities for team members.
Communication Management:
- Ensure accurate and timely communication between field units and other relevant departments.
- Oversee the handling of emergency and non-emergency calls, ensuring the proper dispatch of resources.
- Serve as a point of contact for coordination between various agencies or departments in emergency or non-emergency situations.
Operational Oversight:
- Monitor radio systems, computer-aided dispatch systems, and other communication technology to ensure they are functioning properly.
- Handle escalated issues or high-priority calls, offering guidance or intervention when necessary.
- Implement and maintain standard operating procedures for dispatching operations, ensuring compliance with relevant regulations and best practices.
Data Management and Reporting:
- Maintain accurate records of calls, incidents, and dispatch activities.
- Prepare reports on operational performance, call volume, and response times for management or regulatory compliance.
- Analyze trends in call data to identify areas for improvement or additional training needs.
Quality Control and Training:
- Conduct regular training sessions and drills to ensure the dispatch team is well-prepared for emergency situations.
- Review and evaluate call recordings or dispatch logs to ensure quality standards are met.
- Provide constructive feedback and coaching to dispatchers to enhance service quality.
Crisis Management:
- Oversee dispatch operations during critical or high-pressure incidents, ensuring an organized response.
- Make real-time decisions that affect public safety and operational efficiency.
- Experience in a dispatch or communications role.
- Leadership and Management Skills: Ability to supervise and motivate a team, handling conflicts and challenges while maintaining focus on overall goals.
- Communication Proficiency: Strong verbal and written communication skills to effectively interact with team members, the public, and other agencies.
- Problem-Solving: Ability to make quick decisions in high-pressure situations and ensure the proper allocation of resources.
- Technical Proficiency: Familiarity with communication tools and technology, such as CAD systems, radio systems, and telephone equipment.
- Attention to Detail: Precision in managing information and overseeing dispatch operations, especially during emergencies.
- Knowledge of Regulations: Understanding of local, state, or federal regulations related to emergency communications and dispatch operations.