What are the responsibilities and job description for the Contact Center Agent position at Long Home?
Position Overview
Come join the Long Home team, we believe in delivering excellence to our customers and investing in the growth of our employees. Established with a commitment to quality craftsmanship and superior customer service, we have become a trusted name in the home improvement industry. Specializing in premium windows, doors, roofing, siding, and bathroom remodeling, we strive to enhance the beauty, comfort, and value of every home we serve.
Our mission is to provide homeowners with high-quality products and unmatched customer experience. We achieve this through innovative solutions, dedicated team members, and a culture that fosters collaboration, integrity, and professional growth.
As a rapidly growing company, Long Home offers employees the opportunity to work in a dynamic and supportive environment. We are passionate about creating pathways for career advancement while maintaining a strong sense of purpose and community. When you join our team, you become part of a company that values your contributions and invests in your success.
Discover your potential and make a lasting impact with Long Home — where your skills, ideas, and dedication drive our shared success.
About The Role
We are seeking Contact Center Agents to join our team in Savage, MD. As a Contact Center Agent, you will be responsible for providing exceptional customer service to our clients by answering their inquiries and scheduling appointments for residential interior and exterior renovations. Your main goal will be to ensure that our clients receive the best possible experience when interacting with our company. This is a fully on site opportunity (no work from home days are offered) Contact Center Agents are required to work 5 days in office weekly and a minimum of 1 weekend monthly.
Minimum Qualifications
As a Contact Center Agent, you will use your excellent sales, communication, and interpersonal skills to qualify leads and set appointments for our in-home sales teams while providing exceptional customer service to our customers. You will also use your ability to multitask and work in a fast-paced environment to ensure that appointments are scheduled accurately and efficiently. Proficiency in Microsoft Office and other relevant software will be necessary to document appointments and communicate with other team members. Additionally, experience in the construction industry and knowledge of scheduling software will be beneficial in this role.
Come join the Long Home team, we believe in delivering excellence to our customers and investing in the growth of our employees. Established with a commitment to quality craftsmanship and superior customer service, we have become a trusted name in the home improvement industry. Specializing in premium windows, doors, roofing, siding, and bathroom remodeling, we strive to enhance the beauty, comfort, and value of every home we serve.
Our mission is to provide homeowners with high-quality products and unmatched customer experience. We achieve this through innovative solutions, dedicated team members, and a culture that fosters collaboration, integrity, and professional growth.
As a rapidly growing company, Long Home offers employees the opportunity to work in a dynamic and supportive environment. We are passionate about creating pathways for career advancement while maintaining a strong sense of purpose and community. When you join our team, you become part of a company that values your contributions and invests in your success.
Discover your potential and make a lasting impact with Long Home — where your skills, ideas, and dedication drive our shared success.
About The Role
We are seeking Contact Center Agents to join our team in Savage, MD. As a Contact Center Agent, you will be responsible for providing exceptional customer service to our clients by answering their inquiries and scheduling appointments for residential interior and exterior renovations. Your main goal will be to ensure that our clients receive the best possible experience when interacting with our company. This is a fully on site opportunity (no work from home days are offered) Contact Center Agents are required to work 5 days in office weekly and a minimum of 1 weekend monthly.
Minimum Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Proficiency in Microsoft Office and other relevant software
- Previous experience in sales
- Inbound/outbound call experience
- Experience with sales
- Inside Sales experience
- Experience within the home improvement industry
- Bilingual in English and Spanish
- Experience with scheduling software (Salesforce)
- Qualifying leads generated by the marketing team and answering incoming calls and emails from prospective customers
- Providing Customers with accurate information regarding our services and products
- Scheduling appointments for our in-home sales teams and ensuring that they are properly documented in our system
- Maintaining a high level of professionalism and customer service at all times
- Collaborating with other team members to ensure that our clients receive the best possible experience
As a Contact Center Agent, you will use your excellent sales, communication, and interpersonal skills to qualify leads and set appointments for our in-home sales teams while providing exceptional customer service to our customers. You will also use your ability to multitask and work in a fast-paced environment to ensure that appointments are scheduled accurately and efficiently. Proficiency in Microsoft Office and other relevant software will be necessary to document appointments and communicate with other team members. Additionally, experience in the construction industry and knowledge of scheduling software will be beneficial in this role.
Salary : $18
