General Manager

The Restaurant General Manager (RGM) ensures compliance with company standards in all

areas of operation, including product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruitment and retention of crew members and restaurant management, financial accountability, and ensuring that the highest quality products and services are delivered to each customer. The Restaurant General Manager is the leader of the restaurant and is responsible for successfully carrying out the policies and procedures of the company and ensuring profitability.

Key Responsibilities

• Guarantees 100% satisfaction for every LJS guest.
• Resolves customer concerns promptly using BAM! to ensure they leave happy and satisfied.
• Inspires and motivates crew members and restaurant management to exceed performance expectations.
• Leads the team in collecting and acting upon Voice of the Customer (VOC) feedback.
• Ensures optimal staffing levels to consistently meet guest service needs.
• Fosters a culture of teamwork, respect, and accountability among all Crew Members and management.
• Commits to delivering positive engagement during every guest interaction.
• Ensures all ingredients and menu items are properly stored, handled, prepared, and presented with the highest standards of food safety, accuracy, and quality.
• Drives profitability by effectively managing product projections and minimizing waste.
• Delivers a "come-back quality" experience through outstanding service and flavor.
• Maintains a clean, safe, and welcoming environment for both guests and team members.
• Embraces a "clean as you go" approach, ensuring all interior and exterior areas, furnishings, and equipment remain spotless and in excellent condition.
• Creates an inviting atmosphere that encourages repeat visits.
• Leads recruitment, hiring, training, and development efforts for crew members and restaurant management.
• Provides ongoing motivation and support, setting clear team goals and identifying opportunities for training and skill enhancement.
• Serves as a resource for crew members, addressing questions, resolving concerns, and ensuring adherence to quality and operational guidelines.
• Communicates sales goals, deadlines, and expectations effectively to the team.
• Develop and implement strategies to maintain compliance with company regulations and performance standards.
• Oversee sales forecasting, work scheduling, inventory management, and performance reporting.
• Ensures consistent adherence to cash control, security, safety, and food quality standards.
• Executes local marketing initiatives to drive sales growth.
• Takes on additional responsibilities as assigned by restaurant management.

Core Values

People First

We prioritize our people, both our crew members and our guests—by fostering a supportive environment where everyone is valued, respected, and empowered.

Integrity

We uphold the highest standards of honesty and transparency in all we do, ensuring that every action reflects our commitment to integrity.

Recognition

We celebrate and acknowledge the hard work and achievements of our crew, recognizing that their contributions are key to our success.

Accountability

We take ownership of our actions and decisions, ensuring that we are responsible and reliable in delivering on our commitments.

Teamwork

We believe in the power of collaboration, working together as a team to achieve our goals and deliver the best experiences for our guests.

Excellence

We strive for excellence in everything we do, consistently aiming to exceed expectations and deliver the highest quality in our products and services.

Education & Experience

• Must be 18 years of age or older
• High School Diploma or Equivalent
• Minimum of 6 months’ experience performing as an Assistant General Manager or 1 year of restaurant management experience in a similar environment
• Serv-Safe certification required; must be able/willing to obtain if not already certified

Qualifications & Skills

• Passed Restaurant General Manager Readiness Checklist
• Must have reliable transportation and the ability to work nights and weekends
• Valid Driver’s License required
• Take absolute pride in everything you do
• Value customer service and hold the ability to positively impact guests' experience
• Work well in a fast-paced environment
• Practice high quality food and cleanliness standards
• Bring an upbeat energy and positive attitude to the team
• Comfortable with working the Microsoft suite of products, BOH technologies and HRIS technology platforms.
• Has a commitment to timeliness and a sense of urgency
• Ability to read and interpret a variety of instructions furnished in written, oral, diagram and schedule form
• Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals computing rate, ration and percent
• Ability to solve practical problems and deal with a variety of variables in situations where minimal standardization exists

Physical Requirements & Travel

While performing the duties of this role, the employee is regularly required to:

• Regularly required to stand and walk; talk and hear to communicate with employees; and taste/smell.
• Frequently required to handle, feel and reach with hands and arms.
• Occasionally required to sit, climb, or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required for this role include peripheral vision and the ability to adjust focus.
• Occasionally exposed to cooking fumes. The noise level in the work environment is usually moderate.
• Ability to meet deadlines and adapt to changing priorities.
• Intermittent travel may be required for training, regional support, etc.

Our guests enjoy a treasured experience, why shouldn’t you? That’s why we are proud to offer:

• Competitive salary bonus potential
• 401(k) plan with 100% vesting
• Company 401(k) matching contributions (100% of first 3% contribution matched, then 50% if you contribute 4%-5%)
• Employee Assistance Program (EAP)
• Tuition assistance
• Medical, prescription, dental & vision insurance, HSA available
• Paid Time Off (PTO) & paid holidays
• Life Insurance
• Short and long-term disability insurance

EEO & ADA Statement

Long John Silver’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Long John Silver’s will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so creates an undue hardship to the business. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.