Fan Service Associate

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300 venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Description

The LA Kings are seeking positive and enthusiastic individuals motivated to begin their careers in sports. Each Fan Service Associate is responsible for assisting the LA Kings Ticket Sales and Service/Community Relations and Kings Care Foundation staff with game day responsibilities, and supporting the departments with day-to-day needs in office. The Fan Service Associate position will begin in August and continue for the entire 2024-25 regular season ending in April. Post/off-season hours may be scheduled on a case-by-case basis as needed. Associates should be prepared for flexibility in their schedule with game day and office hours, and available to work night and weekend shifts. This is a part time, seasonal position.

Essential Functions

Duties include but are not limited to:

Executing game night responsibilities on behalf of and in conjunction with the Ticket Sales and Service department/Community Relations department and Kings Care Foundation at most, if not all, home games

• Preparing game night areas, materials and auction items
• Fulfilling pre- and in-game activations and experiences
• Providing service support at Ticket Sales and Service and Kings Care Foundation concourse booths
• Assisting with game night special events and needs, including those supporting other departments
  
  
  

Supporting the Ticket Sales and Service department/Community Relations department and Kings Care Foundation in office

• Owning game night preparations and post-game duties
• Organizing and maintaining storage areas and shared workspaces
• Executing administrative duties, special projects and other assignments as necessary
  
  
  

Assisting in the preparation of and at all major LA Kings and Kings Care Foundation events

• To potentially include: LA Kings 5K, Kings Care Foundation Golf Tournament, LA Kings Festival, State of the Franchise, Season Ticket Member events, community events, team autograph sessions and others
  
  
  

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following abilities, skills and knowledge, and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

• Take initiative and uphold a self-motivated, proactive work ethic
• Follow specific direction and use best judgement as necessary
• Engage in on-the-spot problem solving and improvising
• Demonstrate persistence, resourcefulness and a results-oriented mindset
• Multitask and frequently re-prioritize using strong time management skills
• Learn quickly in a fast-paced environment
• Adapt with flexibility to various environments and situations
• Use exceptional organizational skills in maintaining inventory and shared workspaces
• Apply consistent and thorough attention to detail to all responsibilities and assignments
• Professionally and effectively communicate, both in writing and in person
• Create and maintain positive working relationships, both internal and external
• Work well as a member of a team
• Collaborate with staff across several departments to gain varied and valuable experience
• Show an eagerness to learn
• Maintain high ethical standards and a strong sense of confidentiality
• Be able to stand for long periods and load/unload merchandise
• Have knowledge of computer programs such as the Microsoft Office suite
  
  
  

QUALIFICATION STANDARDS:

Education

• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides required knowledge, skills and abilities. Degree from a 4-year college preferred.
  
  
  

Experience

• Previous experience in a client-facing, special events or administrative function is preferred, but not required.
  
  
  

Pay Scale: $17.28

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.