Town & Ranch Tasting Room Supervisor

Job Description

Job Description

Description :

Title : Town & Ranch – Tasting Room Supervisor

Reports to : Director of Retail Operations

Position Type : Full-time, Exempt

Job Summary :

Provide leadership and supervision to the Town & Ranch location in partnership with the Director of Retail Operations. Provides support in team development and standards. Handles all open-to-public and privately booked events. Assists in-store processes and special projects, as assigned – including but not limited to restocking, store cleanliness, food and beverage preparation, inventory, product knowledge training, ordering, etc.

Duties & Responsibilities :

• Act as an ambassador and representative for the Town & Ranch location as well as Los Poblanos in general
• Maintain a strong floor presence to assist in customer service and provide a lead-by-example management style
• Create and maintain strong relationships with the T&R Retail Supervisor, the Director of Retail Operations, all retail outlet members, and all M&M team members
• Manage and handle all bookings of private events, maintaining a professional demeanor and providing exceptional customer service while upholding the space's offerings
• Music booking for every Thursday and private event music while maintaining professional and strong relationships with local musicians
• Works closely with the C&C Sales team to execute private events and provide the guests with the best possible experience
• Assists in managing and counting inventory
• Place accurate and timely orders for all retail / tasting room locations
• Support retail store standards by maintaining product cleanliness, stock levels, and overall presentation
• Create and maintain a culture of outstanding customer service and enlightened hospitality
• Maintain comprehensive knowledge of all relevant regulatory rules and standards
• Possess a strong understanding of retail / bar systems, including but not limited to Eatec, Infogenesis, and Outlook
• Understand and assist in sharing retail reporting / results with team members as well as the management team
• Establish and maintain a collaborative working relationship with Los Poblanos ownership, all department managers, and all team members
• Establish and maintain a positive work environment
• Consistently communicate and model Los Poblanos' vision, mission, core values, and goals
• Perform any other job-related duties as assigned

This role is based at the Town & Ranch location but will flex to other Los Poblanos retail and tasting room locations to support the overall needs of the business.

Essential Job Functions :

Requirements :

Preferred :

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.