What are the responsibilities and job description for the Catering Sales Coordinator position at LOTTE New York Palace?
- To support the day-to-day activities of the Catering Sales Team and provide immediate support to their designated Directors and/or Sales Managers
- Responsibilities to include some and/or all the following:
- Supporting Group and/or Catering Sales Team
- Checking and blocking of space in delphi
- Assist in evaluation of business including profitability calculations
- Preparation and follow up on Group and/or Catering Contracts
- Follow up on Depositsand Payment
- Preparation of Resumes and/or BEO's
- Assist with group turnovers, rooming lists, proformas and key packets as needed
- Assist catering clients to make VIP and special reservations as associated with their event(s) including reservations changes, room, and rate inquiries
- Other Office Responsibilities
- Proactively manage showroom and gift bag preparation for site inspections
- Proactively manage shipping of collateral and gifts for sales trips
- Organize food and beverage orders and appropriate payment for all outside sales calls with food delivery
- Effectively manage daily calendar appointments to assist Sales Directors and/or Managers in site inspections, entertainment, and other sales functions
- Prepare and process expense reports
- Process individual commission requests for group and/or individual bookings
- Draft and execute sales collateral and client/prospect presentations via Microsoft Word, Excel, and PowerPoint
- Organize, print, and deliver VIP welcome notes
- Thorough working knowledge of Salesforce to include creating/updating accounts or contacts within an account, create new group bookings, revise existing group bookings, merge group contracts, and adjust clauses as necessary, create GRC reports as requested
- Answer phones and take correct messages in a businesslike manner
- Qualify new account/booking requests
- Answer telephones for other individuals within department during their absence from the office
- Liaise with other hotel departments in a professional manner
- work closely with operations teams to ensure client's needs are met
- Other administrative tasks as requested
- Supporting Group and/or Catering Sales Team
- College Degree or equivalent experience
- Ability to read, write and speak English, using excellent grammar and communication skills
- Pleasant and professional demeanor
- Ability to effectively communicate with guests and staff in a friendly and positive manner
- Proficient in Microsoft Word, Excel, and PowerPoint
- Ability to multitask and be proactive
- Attention to detail is a must
- Prior luxury hotel experience in a hotel sales office is a strong plus
- An interest and passion for food, wine, fine dining, and special events
Sales Manager
Food Trends Catering & Events -
New York, NY
Catering Coordinator
Panera Bread -
Staten Island, NY
Catering Coordinator
Compass Group, North America -
New York, NY
