What are the responsibilities and job description for the Technical Support Analyst position at Louisiana State University?
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Job Posting Title:
Technical Support AnalystPosition Type:
Department:
Work Location:
Pay Grade:
Job Description:
An Information Technology Analyst 1 provides general user and technical support in the areas of lab and classroom technologies, Help Desk duties in the support of students, faculty, and staff.
Job Responsibilities:
50% Perform Help Desk duties for campus community including recording service calls, maintenance activities, user support, equipment inventory, and trouble reports.
40% Assist in the preparation, installation, and maintenance of technology resources including computers, printers, projectors, network components, wiring, etc. for campus labs, faculty, and staff equipment
10% Other duties or projects as assigned.
Minimum Requirements:
Associate's in related field of study from a regionally accredited academic institution
Or High School Diploma/GED 2 years of applicable full time (35 hours per week), paid experience.
Preferred Qualifications:
Working in an IT support role/setting
Salary: $34,000.00-$38,000.00/year
Additional Job Description:
Competencies:
None
Special Instructions:
Technical Support Analyst.Position is subject to an office environment and must be able to operate a computer, telephone, and other office machinery, remain seated for extended periods of time, bend, squat, twist, and move about to accomplish tasks, ability to receive and exchange detailed information through oral and written communication, make substantial movements of the wrists, hands, or fingers. Position is subject to on-call, night, weekend, and holiday shifts as needed.
Posting Date:
Closing Date (Open Until Filled if No Date Specified):
Additional Position Information:
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.
Essential Position (Y/N):
LSUE is an Equal Opportunity Employer and SAME Agency:
Louisiana State University Eunice adheres to the principle of equal education, employment, and promotion opportunity without regard to race, creed, color, national origin, sex, age, handicap, veteran's status, sexual orientation, or gender identity. The University is dedicated to the philosophy of providing opportunity for full participation and representation in all segments of its operation to every individual who possesses the required training and experience. LSUE is also designated as a
State As a Model Employer (SAME)
agency and provides assistance to persons needing accommodations or with the accessibility of materials.
The University will provide equal opportunity for all qualified and qualifiable persons and will promote the realization of equal opportunity through positive, continuing training programs in all applicable departments. This policy of equal opportunity applies to everyone and is regulated by the requirements of the University's Affirmative Action Plan; Louisiana Executive Order 13, dated 24 September 1965; and 11375, dated 13 October 1967, as amended; Title VI, Civil Rights Act of 1964; the Equal Employment Opportunity Act of 1972; and Title IX of the Higher Education Act of 1972. The University has designated an individual to coordinate the campus' nondiscrimination efforts to comply with regulations implementing Title VI, VII, IX, and Section 504. Inquiries regarding nondiscrimination policies and practices may be directed to the Special Assistant to the Chancellor for Affirmative Action-Equal Employment Opportunity / Title IX Coordinator, LSU Eunice, P.O. Box 1129, Eunice, LA 70535, (337) 550-1202.
HCM Contact Information:
Questions or concerns can be directed to the LSUE Human Resources Management Office at 337-550-1222 or emailed at
hr@lsue.edu
.Salary : $34,000 - $38,000
