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FHC Behavioral Health Office Specialist I

Louisville Metro Government
Louisville Metro Government Salary
KY 40212, KY Full Time
POSTED ON 1/29/2025
AVAILABLE BEFORE 2/6/2025
CHARACTERISTICS OF THE WORK
 
Under close supervision, admits and registers patients for behavioral health services at Family Health Centers (FHC). EXAMPLES OF THE WORK (These statements are intended to be illustrations of the work of this class.)
 
Manages appointments for multiple providers and services for multiple locations. 
Answers, screens, and processes appointment requests, including logging into and answering direct and call center calls for the Behavioral Health Department.
Discusses with the FHC Program Manager for Behavioral Health Services whether patients can be added to the same-day schedule.
Obtains and enters pertinent patient demographic information and schedules patients into the Electronic Health Record (EHR) system. 
Enters and verifies insurance, income, and identification of patients; updates consent forms for patients who are scheduled for Behavioral Health services.
Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses appropriate interpretive services.
Documents in the EHR system and/or on forms that interpretative services were used.
Processes requests for referrals; closes and follows up on referral orders in the EHR system as needed. 
Attends Behavioral Health meetings and relevant trainings.
Adheres to standard safety and infection control precautions.
Performs related work as required.MINIMUM REQUIREMENTS 

High school graduation or its equivalent.
Six months of clinical/clerical experience in a Federally Qualified Health Center (FQHC), behavioral health setting, or other healthcare setting. 
An equivalent combination of training and experience may be substituted as determined applicable by Civil Service.
            
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
            
Responds to patient and FHC needs via telephone, internet, fax, computer software, and in person.
Lifts and carries materials weighing up to 15 lbs., with or without assistance.
Spends extended periods of time sitting, standing, and walking.
Spends extended periods of time typing, reading computer screens, and taking telephone calls.
            
SPECIAL REQUIREMENTS
 
Must be available to work additional hours, including before and after the scheduled shift, as well as additional days, as necessary.
Must provide own transportation to arrive punctually to work at other FHC locations on short notice and as needed.An Equal Opportunity Employer

Test Weights
Training & Experience: 100%


CLINIC LOCATIONS AND HOURS:
 www.fhclouisville.org
 
 FHC - Portland
 2215 Portland Avenue
 Louisville KY 40212
 (502) 774-8631
 Monday - Thursday: 8:00am - 9:00pm
 Friday: 8:00am - 4:30pm
 Saturday: 8:00am - noon
 Sunday: Closed
 
 FHC - East Broadway
 834 East Broadway
 Louisville KY 40204
 Monday - Thursday: 8:00am - 9:00pm
 Friday: 8:00am - 4:30pm
 Saturday: 8:00 - 12:00pm
 Sunday: Closed
 
 FHC - Phoenix (Healthcare for the Homeless)
 712 E Muhammad Ali Blvd
 Louisville KY 40202
 Monday - Friday: 7:30am - 4:00pm
 Saturday - Sunday: Closed
 
 FHC - Iroquois
 4100 Taylor Blvd
 Louisville KY 40215
 Monday: 8:00am - 4:30pm
 Tuesday: 8:00am - 8:30pm
 Wednesday - Friday: 8:00am - 4:30pm
 Saturday - Sunday: Closed
 
 FHC - Fairdale
 1000 Neighborhood Place
 Fairdale KY 40118
 Monday - Friday: 8:00am - 4:30pm
 Thursdays: 8:00am - 8:30pm
 Saturday - Sunday: Closed
 
 FHC - Southwest
 9702 Stonestreet Road, Suite 220
 Louisville KY 40272
 Monday - Wednesday: 8:00am - 4:30pm
 Thursday: 8:00am - 8:00pm
 Friday: 8:00am - 4:30pm
 Saturday - Sunday: Closed
 
 FHC - Americana
 4805 Southside Drive
 Louisville KY 40214
 Monday - Friday: 8:00am - 4:30pm
 Saturday - Sunday: Closed

Salary : $17

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