What are the responsibilities and job description for the Customer Service Representative position at Loves Travel Stops & Country Store?
About Us
Love's Travel Stops & Country Stores is a family-owned enterprise that creates an environment where team members can thrive, driving the company forward. Our commitment to innovation and perseverance has led us to become one of the largest travel stops and convenience stores in North America.
Job Summary
We are seeking a Customer Service Representative to join our team. As a key member of our staff, you will be responsible for providing fast, friendly, and accurate services to customers while maintaining clean facilities. Your flexibility and teamwork skills will enable you to adapt to changing business needs.
Key Responsibilities
- Provide exceptional customer service by assisting customers with their queries and resolving any issues promptly.
- Balance cash registers by completing customer transactions accurately and efficiently.
- Clean your direct working area, sales floor, restrooms, showers, gas/diesel pumps, and complete trash runs as needed.
- Participate in cross-training programs to enhance your skills and contribute to the success of other departments.
Requirements
- Ability to work in a fast-paced environment with a positive attitude.
- Strong communication and interpersonal skills to interact effectively with customers and colleagues.
- Maintain confidentiality and handle sensitive information discreetly.
- Physical ability to lift 25 pounds and work in various temperatures.
Benefits
- Fuel Your Growth with Love's - company funded tuition assistance program.
- Paid Time Off and Flexible Scheduling.
- 401(k) – 100% Match up to 5%.
- Medical/Dental/Vision Insurance after 30 days.
