What are the responsibilities and job description for the People Technology & Operations Associate position at Lovingly?
At Lovingly, we're redefining the gifting experience by combining AI-driven technology with deep human connection. We support over 1,500 independent florists, ensuring every gift is meaningful, personal, and effortlessly delivered.
As a People Technology & Operations Associate, you'll play a hybrid role at the intersection of People Ops and IT—supporting employee experience from onboarding to offboarding, managing systems, devices, domains, and streamlining workflows. You'll do it all with a solutions-first mindset, making life better for team members behind the scenes.
We're looking for a fast learner and systems thinker with a bias for aligned action—not reinvention. If you're equal parts tech-savvy and people-focused, let's talk.
🤖 AI-First Thinking at Lovingly
We believe AI is more than a tool—it's a strategic partner. In this role, you'll use AI to support scalable, human-centered operations. You'll:
✅ Automate people workflows across HRIS, help desk, and onboarding platforms.
✅ Use AI tools to enhance communication, reporting, and internal documentation.
✅ Improve internal experiences by applying LLAMA principles: creativity, adaptability, and continuous learning.
✅ Tackle challenges with lateral, divergent, and forward-thinking problem-solving strategies.
This role is built for a true multipotentialite who thrives in ambiguity and leverages tech to drive clarity and impact.
🛠 What You'll Do
🎯 People Operations
AI-First Skills & LLAMA Mindset
✅ Demonstrated adaptability and creative problem-solving.
✅ Strong curiosity for AI tools and systems automation.
✅ Forward-thinking approach to internal operations and support.
✅ Multipotentiality—willingness and ability to learn across HR and IT.
Technical Experience
💰 Competitive Salary & Benefits
Range between $55,000 - $65,000
As a People Technology & Operations Associate, you'll play a hybrid role at the intersection of People Ops and IT—supporting employee experience from onboarding to offboarding, managing systems, devices, domains, and streamlining workflows. You'll do it all with a solutions-first mindset, making life better for team members behind the scenes.
We're looking for a fast learner and systems thinker with a bias for aligned action—not reinvention. If you're equal parts tech-savvy and people-focused, let's talk.
🤖 AI-First Thinking at Lovingly
We believe AI is more than a tool—it's a strategic partner. In this role, you'll use AI to support scalable, human-centered operations. You'll:
✅ Automate people workflows across HRIS, help desk, and onboarding platforms.
✅ Use AI tools to enhance communication, reporting, and internal documentation.
✅ Improve internal experiences by applying LLAMA principles: creativity, adaptability, and continuous learning.
✅ Tackle challenges with lateral, divergent, and forward-thinking problem-solving strategies.
This role is built for a true multipotentialite who thrives in ambiguity and leverages tech to drive clarity and impact.
🛠 What You'll Do
🎯 People Operations
- Manage employee onboarding/offboarding, provisioning accounts and devices.
- Coordinate benefits, HRIS updates, and data integrity across platforms.
- Support engagement, culture, and internal communication initiatives.
- Maintain personnel records, compliance documentation, and knowledge bases.
- Resolve IT help desk tickets and handle first-line tech troubleshooting.
- Manage Google Workspace users, software licenses, and device inventory.
- Support domain management and DNS routing.
- Oversee MDM and light AV equipment support for collaboration spaces.
- Build and refine SOPs, automate workflows via Zapier or Make.
- Help implement scalable systems for seamless cross-functional collaboration.
- Continuously improve accuracy, efficiency, and employee experience metrics
AI-First Skills & LLAMA Mindset
✅ Demonstrated adaptability and creative problem-solving.
✅ Strong curiosity for AI tools and systems automation.
✅ Forward-thinking approach to internal operations and support.
✅ Multipotentiality—willingness and ability to learn across HR and IT.
Technical Experience
- 1-3 years in HR coordination, IT support, or office operations.
- Familiar with ADP TotalSource, Google Admin Console, HRIS systems.
- Basic knowledge of device setup, help desk systems, and domain routing.
- Bonus: experience with automation tools (e.g., Zapier, Make)
💰 Competitive Salary & Benefits
Range between $55,000 - $65,000
- 22 PTO days 12 paid holidays
- Comprehensive benefits (health, dental, vision)
- 401k with 3% salary contribution
- Culture of continuous learning, AI literacy, and adaptability
- Personal development opportunities in People Ops and IT
- Access to the LLAMA framework for self-guided growth
- Help build and scale systems that support a human-centric workplace
- Power employee journeys that fuel an AI-driven, heartfelt gifting experience
Salary : $55,000 - $65,000
