What are the responsibilities and job description for the Salesforce Administrator position at Loyola University?
Position Details
Position Details
Job Title
Salesforce Adminstrator
Position Number
8101142
Job Category
University Staff
Job Type
Full-Time
FLSA Status
Exempt
Campus
Chicago-Water Tower Campus
Department Name
DEVELOPMENT & DONOR SERVICES
Location Code
DEVELOPMENT & DONOR SERVICES (03635A)
Is this split and / or fully grant funded?
Duties and Responsibilities
Summary
The Director of the Information Services and Reporting (ISR) Team seeks a Salesforce Administrator to manage our new Salesforce (Kindsight ascend) CRM. The Administrator will collaborate with various members of the larger Advancement Operations & Campaign Planning team, including Business & Systems Analysts, Developers, Project Managers, and Trainers.
The Salesforce Administrator supports the management of Kindsight ascend for Loyola University Chicago's Advancement division's 100 and growing user base. The Administrator is responsible for supporting Kindsight ascend, implementing the portal utilizing Experience Cloud, and assisting with the administration of Marketing Cloud. The Administrator will work with departmental technical colleagues to ensure the secure and efficient management of data within the system, troubleshoot issues, maintain and analyze backups, and support end users while also promoting adoption. The ideal candidate must have extensive experience in Salesforce administration, be self-motivated, and can work in a fast-paced, collaborative environment.
This position is based in our Chicago (Lewis Towers) office, with the opportunity to work from home in the greater Chicago area. On occasion, an in-office presence in the Lewis Towers office may be required.
Primary Responsibilities
- Conduct basic system administration, analysis, and support for Kindsight ascend. This includes code migration, change control, application security, performance, and availability.
- All aspects of user and license management including new user setup, user deactivation, profiles, roles, permissions, groups, sharing rules, field and organization-level security settings.
- Work with Information Technology Services to ensure system integrations remain up-to-date and running successfully, including Advancement's Data Warehouse.
- Knowledge of Salesforce configuration changes, including rules, approval processes, object modeling, page layout design, formula fields, record types, dynamic layouts, applications, workflows, custom views, mobile administration, dashboards, reports, data management, data mapping, and data recovery.
- Knowledge of Salesforce Lightning Experience and its components, including Lightning App Builder, Lightning Record Pages, and Lightning App Development.
- Perform unit testing, verification, and validation for internal custom code and vendor software releases, patches, and add-ons.
- Architect and develop scalable solutions that adhere to Salesforce best practices.
- Utilize effective communication skills to gather user requirements, document solutions, and support end-users on escalated issues.
- Possess a basic understanding of the order of execution performed by Salesforce during record creation / changes.
- Sandbox environment management.
- Development Operations release management experience (Change Sets, etc.).
- Ensure all solutions are fully documented upon delivery.
- Implementation and maintenance of integrated applications and third-party suppliers, including, but not limited to : Nintex, Ascendix, Smarty Streets, Stripe, and Validity's DemandTools.
- Ability to meet deadlines, communicate delays, and clarify ambiguous requirements.
- Proactively identify opportunities for process improvement and user satisfaction enhancements.
- Excellent relationship-building skills.
- Continuously stay updated with the latest Salesforce features, best practices, and industry trends through self-learning and participating in the Kindsight and Salesforce user communities and forums.
- Ensure the system stays current with the latest Kindsight ascend releases.
- Other duties as assigned.
Minimum Education and / or Work Experience
Qualifications
Minimum Education and / or Work Experience
Preferred Qualifications
Certificates / Credentials / Licenses
Certifications such as Salesforce Administrator I & II, Salesforce Platform App Builder, and Marketing Cloud Administrator are preferred and demonstrate Salesforce proficiency.
Computer Skills
See Qualifications / Work Experience section
Supervisory Responsibilities
Required operation of university owned vehicles
Does this position require direct animal or patient contact?
Physical Demands
Repetitive Motions
Working Conditions
None
Open Date
12 / 11 / 2024
Close Date
Position Maximum Salary or Hourly Rate
135,000 / ann
Position Minimum Salary or Hourly Rate
80,000 / ann
Special Instructions to Applicants
About Loyola University Chicago
Loyola University Chicago is a private Jesuit University founded in 1870 by the Society of Jesus. One of the largest Catholic Universities in the United States, Loyola's professional schools include programs in medicine, nursing, and health sciences anchored by the Loyola University Medical Center, and the Loyola University Chicago School of Law. Comprised of thirteen colleges and schools, Loyola University Chicago offers more than 80 undergraduate and 140 graduate / professional programs while enrolling approximately 17,000 students. In addition to offering a world class educational experience, Loyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits. Our benefits are centered on health and wellness, financial security, equity, and work-life balance. We offer medical, dental, vision, 403(b), HSA, FSAs, tuition benefit, pre-tax transit benefits, EAP, and more. To view our benefits in detail, click here .
As one of the nation's largest Jesuit, Catholic Universities, Loyola University Chicago fosters a transformative cultural experience that honors Diversity, Equity, and Inclusion. We are committed to recruiting and retaining a diverse, mission driven workforce that enables a culture of inclusivity. We act with the heart of a nonprofit organization and an academic enterprise with ethical practices that advance the Jesuit Mission. Loyola actively seeks to build a community of diverse opinions, perspectives, and backgrounds that support our Jesuit tradition, while helping Ramblers foster a sense of belonging and affinity for all.
Loyola University Chicago is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion (except where religion is a bona fide occupational qualification for the job), national origin, sex, age, disability, marital status, sexual orientation, gender identity, protected veteran status or any other factor protected by law.
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Salary : $80,000
