What are the responsibilities and job description for the Service Manager position at LSA Management?
Qualifications
- At least 3 years of multifamily property maintenance experience
- One year of supervisory experience required
- Expertise in general plumbing, HVAC, appliance repair, electrical, and carpentry work
- HVAC certification
- Very strong organizational skills and ability to handle multiple priorities
- Solid interpersonal and customer service skills
- Must be available for on-call and weekend work
COMPANY SUMMARY :
LSA Management is an innovative new property management firm combining the expertise and
passion of Laurel Street with a long-term owner's focus on quality and impact providing a
unique opportunity to add value for residents, team members, and partners. LSA strives to
provide best-in-class property management for apartment communities across the Southeast.
Headquartered in Charlotte, LSA Management provides property management services for all
Laurel Street communities in Georgia, Virginia and North Carolina. In 2023, this includes 3,000
units in Georgia, North Carolina, and Virginia. By 2030, LSA Management expects to have a
management portfolio of over 10,000 units.
Laurel Street is a mixed-income housing developer and owner headquartered in Charlotte,
North Carolina with a development portfolio of nearly 5,000 units across the Southeast. Our
portfolio includes a mix of Low-Income Housing Tax Credit communities and workforce housing
developments that serve middle income and market rate households. The Laurel Street and
LSA organizations are deeply committed to providing best in class housing opportunities for
families of all income levels.
POSITION SUMMARY :
The Maintenance Supervisor is accountable for delivering on our commitments to our residents
and is instrumental in helping LSA provide superior customer service to our residents. This
includes quality move-in, timely service, superb curb appeal and personal attention to our
residents and their homes. The Maintenance Supervisor works alongside the Community
Manager in ensuring the responsibility of overseeing the activities of assigned staff and vendors
to ensure the maintenance of the property.
EXPECTATIONS FOR ALL EMPLOYEES
Supports the organization's values and culture by supporting and encouraging collaboration,
innovation, excellence, and commitment to the communities we serve, and meeting the
owner's goals and objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Resident Relations Customer Service
answering questions from team and residents, responding sensitively to complaints
about maintenance services, and assigned work orders with efficiency and urgency.
recognition.
matters.
as routine upkeep on the community by diagnosing the source or cause of the defect or
problem, and making repairs in accordance with established policies, procedures, safety
standards, and code requirements.
Maintenance Management
Supports cost-cutting and expense control programs by fixing rather than replacing
parts when possible, not being wasteful with materials and supplies, and practicing the
correct use for tools and equipment.
minimize and correct hazardous property conditions or liability concerns.
set by Community Manager.
while minimizing future repairs.
safety standards and OSHA guidelines.
preventative maintenance, apartment make-ready status, work in progress, etc.
obtaining bids / pricing from vendors, suppliers, and contractors.
ensure quality and expediency.
Staff Leadership
communicating immediate and long-term goals.
grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs,
signage, leasing office, central garbage areas, parking lots, and other buildings and
common areas to ensure that they reflect and represent the high quality of the
community and LSA standards.
activities for maintenance staff.
assistance and instruction if needed.
and readily accessible, and keeps up to date on all OSHA and other safety related laws
and requirements to ensure community compliance.
Adherence to Property Management Rules, Regulations and Guidelines
departmental policies, procedures, and standards by immediately reporting any
mechanical or electrical equipment malfunctions, employee / visitor / resident injuries or
accidents, or other safety issues to appropriate individual(s)
in the property's routine safety meetings, completing required training on OSHA and
other safety related laws and requirements, and by reporting accidents and incidents
promptly and accurately.
with regulatory requirements, organizational standards, and operational processes
related to area(s) of responsibility and reporting violations or infractions to appropriate
individual(s).
Americans with Disabilities Act and all other laws pertaining to the apartment industry.
Physical Demands & Working Conditions
and adhere to all safety and business protocols.
Qualifications
Job Type : Full-time
Pay : $26.00 - 27.00per hour
Benefits :
Shift :
Work Days :
Experience :
License / Certification :
Work Location : In person
Salary : $26 - $27
