About LSI

LSI is an employee-owned company that employs dynamic teams of professionals – people with the finest technical expertise, a level of passionate creativity, and a truly visionary outlook who deliver innovative training solutions that exceed our customers’ expectations. Everyone at LSI has a personal stake in our success.  LSI has over 400 training support experts, engineers, and craftsmen on staff who develop state-of-the-art high-fidelity training devices, complex computer-based, highly interactive distributed learning products, and comprehensive, dynamic technical publications. LSI employee-owners collaborate to deliver training products and services for a myriad of programs and customers, using leading-edge technology and proven processes.

Mission

Our mission is to prepare our military and allies to be battle-ready through cutting-edge training products and services.

Vision

Our vision is to be the premier provider of military training solutions, renowned for our innovation and excellence. Through employee-ownership and teamwork, we will shape a future where every military service member is equipped to succeed in their mission.

Guiding Principles

ESOP Sustainability: We do everything within our control to meet project budgets and schedules, so our ESOP prospers.

Take Ownership: Each Employee-Owner takes ownership at the individual level for their words, actions, and results. Individual ownership breeds accountability. Accountability breeds trust.  When we hold ourselves accountable and trust our fellow employee-owners to do the same, we realize success. 

Clear Communication: We project confidence in our communication using unambiguous language and providing clear purpose and direction.

Pursuit of Excellence: We aggressively pursue continuous improvement both as teams and individual employee-owners. We strive to get better every day. There is no room for mediocrity.

Pride in Our Work: We know the value of our work and are proud of what we produce.

Customer Focus: Customers are both internal and external and we strive to give both our best efforts.

Assume Positive Intent: Assume others are well-intentioned in their actions and seek additional information about the circumstances to help solve problems. Assuming positive intent in all interactions is the key to building strong teams and working together to solve problems.

One Voice: Every Employee-Owner is expected to speak up if they have an idea for improvement or if they disagree with a potential course of action. Once a decision is made, the entire team commits to it and moves forward with one voice.

Apply: https://www.lsijax.com/careers/

General Summary

The Information Technology Operations Manager is responsible for the daily management and operation of LSI’s Information Technology Systems. This includes all associated staff, software, and hardware.

Essential Job Functions

• Provide Project Management oversight to IT projects and involve appropriate departments and personnel.
• Collaborates with LSI leaders and users to ensure compliance with IT department processes and policies and provides support or direction as needed.
• Supports IT infrastructure and enhancements.
• Provides input for the IT Department budget.
• Assists with IT asset management lifecycle – recycling equipment.
• Oversees the installation and configuration of new systems to customize them for the organization.
• Responsible for IT systems project lifecycles.
• Mentors and coaches the systems team and the desktop support team members to effectively communicate with end users and clients.
• Provides ownership of the IT KACE ticket queue.  Prioritizes high-priority tickets across the desktop and systems teams. 
• Oversees the Database Administration (DBA) individual or team.
• Assists with individual team member development by establishing development plans, goals, etc.
• Must be capable of safely handling government-furnished equipment and materials.
• Must be available to work a standard weekly schedule with overtime as required.
• Perform other duties as assigned.

Non-Essential Job Functions

• Attend meetings concerning organizational and design changes to the whole IT infrastructure.
• Prepares usage reports, schedules, progress charts, implementation plans, and other data as directed.
• Any other job-related task as assigned.

Supervisory Responsibilities

• Management of IT personnel, training employees; planning, assigning, and directing work; appraising performance; recommending salary adjustments; and addressing complaints and resolving problems.