What are the responsibilities and job description for the Customer Service Representative position at Lube Squad?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and resolve issues will be essential in ensuring customer satisfaction and loyalty. If you are passionate about helping others and have strong problem-solving skills, we encourage you to apply.
Duties
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information regarding products and services.
- Assist customers with order placement, tracking, and returns.
- Handle complaints and resolve issues in a professional manner.
- Perform data entry tasks to maintain accurate customer records.
- Conduct outbound calls to follow up on customer feedback or inquiries.
- Analyze customer needs and provide tailored solutions.
- Collaborate with team members to improve service delivery.
Qualifications
- Proven experience in customer service or client services is preferred.
- Strong data entry skills with attention to detail.
- or multilingual abilities are a plus (especially Spanish language).
- Excellent verbal and written communication skills.
- Proficient in using computer systems and software applications.
- Ability to analyze situations and provide effective solutions.
- A positive attitude with a commitment to delivering high-quality service.
- Flexibility to adapt to changing priorities in a fast-paced environment.
Join us in creating a positive experience for our customers while developing your skills in a supportive environment!
Job Type: Full-time
Pay: $19.58 - $20.57 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Referral program
Shift:
- Day shift
- Morning shift
Language:
- Spanish (Preferred)
Ability to Commute:
- Northbrook, IL 60065 (Preferred)
Ability to Relocate:
- Northbrook, IL 60065: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $21