What are the responsibilities and job description for the 2nd Shift Service Advisor/Warranty Admin position at Lucky's Truck & Trailer Sales, Inc?
2nd Shift Service Advisor/Warranty Administrator
Location: Henrietta, NY, 14467
Company: Dimmick Group Peterbilt
Hours: 12:30pm - 9pm
Dimmick Group Peterbilt, a family-owned and operated dealership, is currently seeking a motivated and driven individual to join our team as a 2nd Shift Service Advisor/Warranty Administrator at our Henrietta, NY location. With over 220 employees across 9 locations in NY, VT, and NH, we pride ourselves on providing exceptional service to our customers.
Responsibilities:
- Coordinate with technicians, service office, and parts personnel to ensure timely completion of jobs.
- Regularly communicate and report to the Service Manager.
- Provide excellent customer service to our clients.
- Help maintain Peterbilt’s Platinum Service Center status.
- Keep customers informed about their truck’s status via phone and through the Decisiv platform, including any delays.
- Meet with customers and determine their needs for repair and/or service of their vehicle issues.
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
Job Requirements:
- Excellent interpersonal and communication abilities.
- Experience with CDK and Decisiv preferred.
- Microsoft Proficiency.
- Diesel Repair Knowledge preferred.
- Driven and collaborative.
- Team player.
Benefits:
- Competitive pay based on experience
- Affordable health insurance options
- Dental and vision insurance
- Employer paid short and long term disability
- Employer paid life insurance
- 401(k) plan with 3% matching
- Paid Time Off (2 weeks after 90 days)
- Employee discounts
- Annual boot allowance
EEOC Statement: Lucky’s Truck & Trailer Sales / Dimmick Group Peterbilt is an equal opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our commitment is to create an inclusive work environment where all employees can thrive.
