Front of House Manager/Supervisor

We are seeking leadership for all three of our locations. Applicants must be willing to work at the venue where their skills are best applied as determined by the business.

Kansas City, MO - Westwood, KS - Overland Park, KS.

Overview

The Front of House Manager/Supervisor is responsible for overseeing all guest interactions and operations for the guest service areas at Lulu’s Thai Noodle Shop. This includes the exterior perimeter of the facility for guest and employee access, customer waiting areas, dining room, bar, food and beverage service stations and restrooms. Responsibilities specifically include overseeing and coordinating the people and systems to achieve objectives in sales, costs, employee retention, guest service, food and drink presentation and cleanliness, hygiene and safety for our guests and employees. The Front of House Manager is also charged with ensuring operations in guest areas are consistently run in an efficient, clean and cost-effective manner.

Essential Job Functions and Responsibilities

People

• Leads by example to model performance standards by delivering excellence in service and customer satisfaction;
• Directly supervises and supports the wait staff, bar staff and hosts to ensure efficient, quality service throughout the restaurant;
• Ensures proper staffing for maximum productivity and high standards of quality; balances labor needs and payroll costs to achieve maximum profitability;
• Interviews candidates for service positions, makes hiring decisions, on-boards and trains new staff;
• Motivates, coaches and ensures training for all service, bartenders and hosts/hostesses to meet Lulu’s service expectations and procedures; handles service gaps and manages employee performance issues and recognition accordingly and consistently in a timely manner;
• Ensures off-boarding procedures are complete and timely for terminated staff.
• Sales & Profit
• Handles all customer concerns in a timely manner with follow-up to ensure corrective action;
• Adhere to all cash handling and reconciliation procedures;
• Ordering, properly storing, and conducting weekly inventory of all products related to the operation of the restaurant’s bar;
• Financially responsible to meet or exceed budget in liquor and other costs;
• Creates and reviews weekly financial data to review with the General Manager;
• Responsible for evaluating food and beverage products (non-alcoholic and alcoholic) to assure that quality standards are consistently measured and delivered in a manner which meets or exceeds expectations;
• Recommends policies and procedures to enhance and measure service quality, the reduction of food costs and increased food sales.
• Operations

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• Ensures that high standards of customer service, sanitation, cleanliness and safety are maintained throughout the dining, serving, bar and waiting areas at all times;
• Consults with the General Manager about restaurant operations and other day to day aspects of the business (i.e., planning of special events);
• Ensures overall consistency and high quality across the dining room, food service and bar areas;
• Responsible for executing daily, weekly and monthly cleaning schedules;
• Responsible for handling all on-going repair and maintenance issues in a timely manner;
• Conducts monthly housekeeping, sanitation and facility reviews to improve restaurant standards and to correct deficiencies on a timely basis;
• Ensures safe access around the exterior premises for employees and guests, including but not limited to sidewalks, patio and other areas subject to weather related hazards;
• Ensures compliance with all operational legal requirements and standard best practices, including but not limited to federal, state and local requirements related to employment law, health department, safety and liquor control requirements. 100% responsible for monitoring liquor licenses;
• Other duties as assigned, subject to change or amend at any time, with or without prior notice, at the sole discretion of senior management.
• General Employment Expectations
• All employees are expected to exhibit exemplary customer service skills, both with external customers, vendors, visitors, co-workers, and management staff. They are also expected to maintain an air of professionalism in their interpersonal relationships and personal grooming, exercise confidentiality concerning the affairs of the business, exhibit a willingness to learn, willingness to problem solve and willingness to step in to help others, and openly and actively participates in the direction of our Company. Lulu’s views each of these traits as performance indicators.

Physical Demands

• While performing the duties of this position the employee is regularly required to stand, walk, sit, see, touch, talk and hear;
• The employee is frequently required to use hands to finger, handle or feel and reach with hands and arms;
• The employee must regularly lift and/or move up to 15 lbs. and occasionally lift and/or move up to 50 lbs;
• Must possess hearing, visual and sensory abilities to observe and detect emergency situations; also to distinguish product, taste, texture, temperature and presentation and preparation.
• Placement Criteria
• Minimum of a high school diploma, 1 year minimum of supervisory experience and 5 years working in a large volume, fast paced restaurant environment;
• Possess a good command of both verbal and written communication with staff and superiors; able to build strong interpersonal relationships with guests and employees and to display a calm and positive attitude during peak times;
• Extensive knowledge of commonly-used concepts, practices, and procedures within the culinary profession, specifically demonstrated comprehensive knowledge of budgeting, cost control, inventory and bar management, staff scheduling for 20 employees, facilities/equipment maintenance and hygiene/safety;
• Demonstrated organization, facilitation, communication and presentation skills;
• Able to organize time effectively, anticipate and prioritize tasks to ensure work load is balanced and urgent situations are dealt with immediately;
• Excellent Customer Service Skills and ability to understand and respond to individual guest’s needs and requirements;
• Experience interviewing, hiring, training and managing staff;
• Must enjoy working in a people oriented and socially interactive environment;
• Ability to take ownership of everything they do throughout their day with a level of teamwork required to ensure that Lulu’s consistently exceeds guest expectations with food, service and atmosphere;
• Knowledge of POS systems, proficient computer skills including use of Microsoft Word/Excel, and ability to adapt to new technologies;
• Able to work 8 hour-plus shifts including evenings, weekends and holidays plus ability to stand, sit or walk for extended periods of time; hands-on mentality (Weekly schedule expectations based on business needs).

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Expected hours: 20 – 32 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Ability to Relocate:

• Kansas City, MO 64108: Relocate before starting work (Required)

Work Location: In person

Salary : $18