What are the responsibilities and job description for the Solutions Engineer position at Lumafield?
About Lumafield:
Founded in 2019, Lumafield has developed the world's first accessible X-Ray CT scanner for engineers. Our easy-to-use scanner and cloud-based software give engineers the ability to see their work clearly, inside and out, at an extremely affordable price.
Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries.
We are an impact driven company obsessed with providing the best value to our customers keeping their needs at the center of our evolution. Our team today includes world-class researchers and industrial designers, PhDs, creators, founders of successful startups, and zero egos. We are backed by top venture capital funds like Kleiner Perkins, Lux Capital, DCVC, Spark Capital, and others.
The company is headquartered in Cambridge, MA and has an office in San Francisco, CA.
About the role:
Lumafield is seeking a Solutions Engineer to join our Solutions Organization. You will work with a wide range of customers to understand their technical needs during the sales process, new customer onboarding, technical training, and application development. You will be a power user of Lumafield products while embedding yourself as an adjunct engineer to our customers. You will work closely with Sales & Marketing to provide technical input and with Product & Engineering to help craft the tools we can offer to customers.
- Act as the technical point of contact for your customer accounts.
- Work with prospective customers to form the problem statements we can solve for them, and then execute evaluations to satisfy those requirements.
- Provide timely, clear communication with customers to ensure they are getting the most out of Lumafield’s products.
- Identify opportunities to craft custom solutions for customers as their needs evolve, then manage the scoping, development, and deployment of the solution.
- Manage customer performance and drive technology adoption through trainings, metrics and customer check-ins.
- Work closely with Engineering, R&D, and Product teams to scope, prototype and develop new solutions or automation where required.
- Create a lasting impact on transforming quality manufacturing operations and making critical industries safer and more sustainable.
- Have a degree in Mechanical Engineering, Industrial Engineering, or other technical degree with applicable experience.
- Have 3 years of experience working in an Application/Sales Engineering, Customer Success Engineer, Solution Engineering, or other customer-facing technical roles.
- Have experience in industrial inspection & factory automation, or supporting tools engineers use for physical inspections & measurement.
- Have the ability to debug hardware and software issues, and navigate customers to short-term solutions.
- Are comfortable in a fast-paced, ever-changing environment.
- Have an understanding of engineering principles, and processes, and understand how engineered products progress through their lifecycles.
- Have a desire to travel to meet your customers where they are (expected travel 50%).
- Experience with Computed Tomography (CT)
- Experience with CAD
Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more!
Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don’t meet every single requirement listed? We encourage you to apply anyway – If you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you!
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status.
Reach out if you want to be a part of what we are building.
