What are the responsibilities and job description for the Program Manager, Vision Monitoring (Remote) position at Lumata Health?
Description
Schedule: Monday to Friday (Exempt)
Location: Remote
Are you looking for a fully remote position where you can contribute to the mission of combating preventable blindness and improving lives? Join us in helping patients preserve their vision and live healthier, longer lives through tailored, timely, and intelligent care. This could be the perfect opportunity for you!
Position Overview: We are seeking a proactive and results-oriented Program Manager, Vision Monitoring to oversee the day-to-day operations of our at-home vision monitoring programs. This individual will be responsible for managing internal teams, ensuring the successful enrollment of new patients and practices, driving program growth, and facilitating collaboration across departments to deliver a seamless customer experience. The ideal candidate will possess strong leadership, communication, and organizational skills, with a focus on improving program outcomes and the overall patient experience.
This role is 100% remote with no face-to-face contact with patients. We have a “remote first” environment and are proud to have team members located nationally.
Essential Functions
Frontline Clinical Management
Education and Experience
In order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy.
The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification. The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required. All employees may be required to perform duties outside their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time.
Benefits
At Lumata Health, we know you are more than just an employee. As we grow, so will our benefits package. We hope you’ll be a part of that growth!
At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.
Collaboration: Stay connected through regular team meetings and open communication.
Inclusivity: A diverse team where everyone feels welcome and valued.
Fun Culture: Engage in chats centered around health, wellness, celebrations, and more.
Recognition: Regular feedback, performance incentives, and growth opportunities.
Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized.
We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: hr@lumatahealth.com (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position.
Important Notice
This position does not require a credit report or the submission of any financial information during the application process. Official communications regarding applications and positions will only be sent from an email address ending in @lumatahealth.com. If you receive any communication about your application from an email not ending in @lumatahealth.com, it is fraudulent. Below are some website options where you can report such activity: consumerfinance.gov, reportfraud.ftc.gov, ic3.gov, https://www.usa.gov/where-report-scams
Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
Disclaimer
This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives.
Schedule: Monday to Friday (Exempt)
Location: Remote
Are you looking for a fully remote position where you can contribute to the mission of combating preventable blindness and improving lives? Join us in helping patients preserve their vision and live healthier, longer lives through tailored, timely, and intelligent care. This could be the perfect opportunity for you!
Position Overview: We are seeking a proactive and results-oriented Program Manager, Vision Monitoring to oversee the day-to-day operations of our at-home vision monitoring programs. This individual will be responsible for managing internal teams, ensuring the successful enrollment of new patients and practices, driving program growth, and facilitating collaboration across departments to deliver a seamless customer experience. The ideal candidate will possess strong leadership, communication, and organizational skills, with a focus on improving program outcomes and the overall patient experience.
This role is 100% remote with no face-to-face contact with patients. We have a “remote first” environment and are proud to have team members located nationally.
Essential Functions
Frontline Clinical Management
- Lead and manage a team of remote patient monitoring specialists to ensure high performance and effective service delivery.
- Lead and manage a team of app onboarding and monitoring specialists.
- Develop and track departmental/program scorecards to manage frontline team performance.
- Oversee the program’s forecast, staffing, and resource allocation to meet organizational goals and client needs.
- Implement operational policies & procedures for onboarding new personnel and monitoring frontline team performance metrics.
- Develop operational guidelines for patient monitoring, data reporting, and improving the patient experience through the Vision Monitoring application.
- Integrate Vision Monitoring workflows into the company’s existing care management pathways. (i.e. PCM)
- Create SOPs and materials to grow and expand the program across new and existing customer sites.
- Act as the primary liaison between Customer Success, Sales, and Marketing teams to ensure smooth onboarding and support for new clients, practices, and providers.
- Support the Sales team in selling and implementing Vision Monitoring with new practices and clients.
- Gather and analyze user feedback to recommend and prioritize enhancements to the app.
- Collaborate with the app development team to improve user experience and program functionality.
- Partner with the Director of Quality, Training & Compliance to develop audit rubrics and training programs for Vision Monitoring.
- Engage with the Enrollment leadership team to ensure the seamless integration of new patient enrollments with Vision Monitoring's enrollment processes.
- Work alongside the Data team to monitor the ongoing progress of the Vision Monitoring program.
- Develop and maintain business dashboards in Amazon Quicksight to track key performance indicators (KPIs) and program metrics.
Education and Experience
- Bachelor’s degree in Business Administration, Healthcare Management or a related field, or equivalent experience.
- Proven experience in program management or related roles, ideally in healthcare or technology.
- Extensive experience in Remote Patient Monitoring, Chronic Care Management or similar healthcare program roll-out and/or expansion. (required)
- Experience working in cross-functional teams in a startup environment (Sales, Customer Success, Marketing).
- Strong leadership experience managing teams in a fast-paced environment.
- Familiarity with data analytics tools (Salesforce HealthCloud, Amazon Quicksight, Excel/Sheets, etc.) for program performance tracking.
- Excellent communication and collaboration skills for effective teamwork and client interaction.
- Familiarity with customer feedback loops, customer satisfaction measures (NPS, CSAT) and app enhancement processes.
- Strong understanding of patient enrollment processes and healthcare operations.
- Must have a home office or HIPAA-compliant workspace
- Prolonged periods of standing, sitting at the desk and working on a computer
- Must be able to hear, speak, call and virtually meet.
In order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy.
The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classification. The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required. All employees may be required to perform duties outside their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time.
Benefits
At Lumata Health, we know you are more than just an employee. As we grow, so will our benefits package. We hope you’ll be a part of that growth!
- Medical, Dental and Vision
- Paid time off
- Parental leave
- ... more additional benefits
At Lumata, we foster a dynamic, inclusive, and supportive remote work environment. We prioritize trust, collaboration, and continuous learning, ensuring a healthy work-life balance.
Collaboration: Stay connected through regular team meetings and open communication.
Inclusivity: A diverse team where everyone feels welcome and valued.
Fun Culture: Engage in chats centered around health, wellness, celebrations, and more.
Recognition: Regular feedback, performance incentives, and growth opportunities.
Join Lumata and be part of a forward-thinking, remote-first team where your contributions make a difference, and your well-being is prioritized.
We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: hr@lumatahealth.com (no unsolicited resumes please). Applicants must submit an application with Lumata Health to be considered for the position.
Important Notice
This position does not require a credit report or the submission of any financial information during the application process. Official communications regarding applications and positions will only be sent from an email address ending in @lumatahealth.com. If you receive any communication about your application from an email not ending in @lumatahealth.com, it is fraudulent. Below are some website options where you can report such activity: consumerfinance.gov, reportfraud.ftc.gov, ic3.gov, https://www.usa.gov/where-report-scams
Please be advised that Lumata Health only accepts resumes for compensation from agencies that have a signed agreement with Lumata Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Lumata Health. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
Disclaimer
This job description is subject to change based on business needs, advancements in regulations, and workflow adjustments. Continuous review and adjustments will be made to ensure alignment with the company's goals and objectives.
