Sr Lead Business Operations Manager

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr Lead Business Ops Manager will help deliver Security, Technology, Engineering, Product, and Network’s (STEPN’s) operational plan by driving engagement, communication, and increased performance across teams. You will manage complex organizational and communication initiatives, identify areas of risk and opportunity, and provide clear deliverables that influence leadership and help evolve the Lumen STEPN organization. The Sr Lead Business Ops Manager will play a pivotal role in coordinating strategy, planning, and successful completion of key initiatives within the STEPN organization. This role involves managing business continuity, disaster recovery programs, and other critical operational functions. The ideal candidate will have a strong background in business operations, risk management, and IT policy development.

The Main Responsibilities

Create cohesive presentations for executive level leaders, including decks for townhalls, board of director meetings, and more.

Develop strategies and tactics that align with the strategic goals and objectives of the business.

Evaluate and analyze key STEPN data sets to shape the data into actionable information for leadership.

Build strong internal relationships across all layers of the organization that allow for a deeper understanding of needs to influence the outcome of all programs.

Create sustainable engagement processes and work effectively with key partners.

Manage and complete special projects as assigned.

Identify, analyze, develop, document, and communicate process improvements.

Consult with middle / senior level management on process management and improvements.

What We Look For in a Candidate

Create cohesive presentations for executive level leaders including decks for townhalls

Professional Consulting Level Bachelors degree Typically with 8 years of experience 6 years of experience with Masters degree

Experience in defining a business problem building a strategy and execution of programs that drive measurable business outcomes

Experience driving change management through large complex organizations

Proven experience in business operations risk management and program management

Strong analytical and problem solving skills with the ability to make data driven decisions

Excellent communication and interpersonal skills with the ability to build and maintain relationships with stakeholders at all levels

Demonstrated leadership abilities with experience managing and developing high performing teams

Knowledge of the technology and security landscape with an understanding of industry trends and best practices

Strong project management skills including the ability to manage projects and / or programs within desired cost time and quality parameters

Preferred Skills

Experience working in a fast paced dynamic environment

Familiarity with financial planning and budget management

Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines

Ability to adapt to changing priorities and work effectively under pressure

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges :

103,711 - $138,281 in these states : AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

108,896 - $145,195 in these states : CO, HI, MI, MN, NC, NH, NV, OR, and RI.

114,082 - $152,109 in these states : AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and / or sales compensation) as you move through the selection process.

Learn more about Lumen's :

Benefits (https : / / www.lumenbenefits.com / httpdocs2 / index.html)

Bonus Structure

Requisition # : 336568

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and / or motor vehicle reports and / or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https : / / jobs.lumen.com / global / en / faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

02 / 08 / 2025

Salary : $103,711 - $138,281